New items - 'update' now disabled

cgreen69

Hi, I have a TomTom 5200 that is telling me a Europe map update of over 9gb is available to download. When I go to settings, the 'updates and new items' icon has a '1' overlayed on it however when I click on it the next screen 'update now' is disabled and no maps listed for download. I have around 3.7gb spare on my device.

Does anyone know what the issue is? Could it be down to the size of the potential download?

Thanks

YamFazMan

Hi
@cgreen69

Does your device have an Internet connection using either Wi-Fi or USB ???
The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....

TomTom Video... Updating your navigation device using Wi-Fi®



If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________

Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
____________________________

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps

Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
Install and Run MyDrive Connect
There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete

If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
_________________________

Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....


If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

ATB YFM

DougLap

Hi @cgreen69

Is the Europe map the only map on the device?

Doug

cgreen69

Hi @YamFazMan my WI FI signal strength isexcellent. Link Speed is 72Mbps. I've used it successfully for many updates in the past.

cgreen69

Hi @DougLap it is. And as I was typing this its just detected more updates and the "update now" button is working! Thanks

YamFazMan

Hi
@cgreen69

You're welcome, glad you're sorted
Hope your update goes well....
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are mandatory and force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items ONE AT A TIME....

ATB YFM

DougLap

Hi @cgreen69

One suggestion I would make is that you add another map to your unit so you have 2 on it. I would suggest Venezuela as it is only about 30mb and you can leave it lying there. The reason is the Unit needs a valid map on it to be able to start normally and if you only have the European map on it then if you have a problem during an update etc and lose the map you can operate the unit normally with the small map on it and avoid the No Map Found situation.

Also with 2 maps on the unit you can then delete one and replace it with another if you ever want to.

Hope your update goes okay.

Doug