Incorrect purchase of World wide maps - need Speed camera updates

TomTom-1969
TomTom-1969 Registered Users Posts: 2
New Seeker
Can this please be altered. I really do not need world wide maps driving around Devon and Cornwall

Answers

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @TomTom-1969

    Normally I would direct you to Customer Services but the phone lines are not available at the moment because of the current situation

    Maybe @VikramK or @lampard, who are Mods on this Customer based forum, may be able to look into this for you.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    edited April 2020
    Hi @TomTom-1969

    Welcome to the community!

    Country specific Speed Cameras services are not available. A yearly or a monthly recurring subscription for World speed cameras is currently available for sale on our webshop. We used to have services regional specific (Europe/ US / Australia) but that got discontinued early this year.

    Regards
    Vikram
  • TomTom-1969
    TomTom-1969 Registered Users Posts: 2
    New Seeker
    Does this mean I have purchased the correct package as my Tom Tom is telling me to renew Speed Camera Updates
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @TomTom-1969

    The logs show a recent update was installed on the 24th of April. I see the subscription is active for the device. Could you do a soft reset and check for updates again, please?



    The current subscription is good until next year (April 2021).

    ~Vikram