Struggling with map upgrade for mazda cx5

Riverview12

I have downloaded Mazda toolbox and installed Tom Tom but when I put the SD card into the computer it says its not recognised. I have called Tom Tom whose reception isn't open and they tell people to contact the website. I have done this but cant find any help. I want to upgrade the map and I know I have to pay for it. Does anybody have any suggestions?

rider1rider

anything helps on the website-http://us.support.tomtom.com/app/answers/detail/a_id/16850/~/why-is-the-sd-card-from-my-mazda-not-recognized-by-tomtom-home?