App doesn't work any more on A7 2018 Samsung

thefox1959
thefox1959 Registered Users Posts: 5
Apprentice Traveler
edited January 24 in TomTom Sports
the Tomtom mysports app worked fine for the last two years. Today I got an update from Samsung and it crashes all the time. Removed the app and try to reinstall it, but that doesn't work anymore.
Please Help me, what do I need to do to make it work again.

Greetings Paul

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,945
     Superuser
    It is likely that Samsung changed something to make it incompatible. Your only option is to reset the connection following these steps and hope for the best. The watch is out of warranty (TT Sports is out of business (has been for 2.5 years) and support is minimal as they are obsolete. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

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