Sports app crashing

Feelingrobbed

So I see this has been asked before, my sports app keeps crashing. I have followed all the advice in previous threads, it still crashes. Had watch app for ages no problem until now. Tried using the website, quite possibly the least helpful, most useless digital assistant ever invented in the history of the internet.
Anyone help please - I'm trying to get fit during this lockdown!

tfarabaugh

Your only option is to reset the connection following these steps and hope for the best. The watch is out of warranty (TT Sports is out of business (has been for 2.5 years) and support is minimal as they are obsolete. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

Feelingrobbed

Thank you for your help. I didnt realise until after posting that they no longer supported the products - very annoying as I like my watch and had no real issues for many years.
I followed your steps and it seems to have worked (for now!) so thanks for that. I guess long term I will have to replace it with a fitness watch that actually is supported.

tfarabaugh

Your only option is to reset the connection following these steps and hope for the best. The watch is out of warranty (TT Sports is out of business (has been for 2.5 years) and support is minimal as they are obsolete. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

Feelingrobbed

Thank you for your help. I didnt realise until after posting that they no longer supported the products - very annoying as I like my watch and had no real issues for many years.
I followed your steps and it seems to have worked (for now!) so thanks for that. I guess long term I will have to replace it with a fitness watch that actually is supported.