My watch stopped syncing with phone — TomTom Community

My watch stopped syncing with phone

jen4536jen4536 Posts: 2 [Apprentice Seeker]
A few days ago my watch suddenly stopped uploading any information or activities to my phone via the app. It says it's synced and up to date but it hasn't logged any information. I have to connect it via cable to my laptop. Can anyone help please?

Answers

  • tfarabaughtfarabaugh Posts: 16,516
    Superusers
    Your only option is to reset the connection following these steps and hope for the best. The watch is out of warranty (TT Sports is out of business (has been for 2.5 years) and support is minimal as they are obsolete. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
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