Updating — TomTom Community

Updating

I’ve just bought a Tom Tom 520 go. I’ve set it all up fine but having trouble updating it.
I’ve set up wifi and MyDrive.
But my maps won’t update to the latest version. It’s still running v975.7679
And my application version is 16.401.0077.411 (0)

These updates are from 2016.

Why won’t my Tom Tom find the new updates on the device.

I would appreciate help please

Many Thanks

Nick

Answers

  • DougLapDougLap Posts: 6,903
    Superuser
    edited April 2020
    Hi @Nock

    When you go into Settings/Mydrive is your unit saying Stop Syncing bottom right. If it is then do not touch it as it is confirming that your device is connected to your account. If it is not connected it should give you the chance to type the Password and log in.

    In the meantime maybe tomorrow @VikramK can check your account to make sure it is set up right. He may ask for you units serial number by a personal message as we don't want you to detail it on the forum.

    Doug
  • YamFazManYamFazMan Posts: 18,452
    Superusers
    edited April 2020
    Hi
    @Nock
    Welcome to the site....
    A few tips to get you going....
    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
    Install and Run MyDrive Connect
    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM
  • NockNock Posts: 6 [Novice Seeker]
    Thank you for the quick replies,
    I’m very grateful.

    @DougLap

    Yes it does stop syncing at the bottom right.

    @YamFazMan

    My WiFi is connect with a good connection. I currently don’t have a computer to hand so I can’t try option two.
    (One of the reasons I bought one with WiFi built in)

    Just find it strange that it’s not picking up any updates.

    My own street is not even in the maps haha

    Many thanks

  • NockNock Posts: 6 [Novice Seeker]
    qijkfxdvvi3s.jpg
    npewn1a1yy58.jpg
    w5g8hdpylmt8.jpg


    Some pictures
  • VikramKVikramK Posts: 10,906 Moderator
    Hi @Nock

    I have asked the team to create jobs in the backend that will forcefully push the map and the last NavKit(firmware) for your device.

    Just do a soft reset and check for updates.



    Regards
    Vikram
  • NockNock Posts: 6 [Novice Seeker]
    Hi @VikramK

    Thanks for your help.

    I’ve just tried this and it’s still not working. I’ve not had any updates come through.

    I also stopped syncing mydrive on the device as it’s saying it was having trouble with Tom Tom services. As I’m trying to log back in again and it’s saying it having trouble accessing TomTom services, please try later. Any ideas?

    Regards
  • YamFazManYamFazMan Posts: 18,452
    Superusers
    edited April 2020
    Hi
    @Nock

    I guess at Tomtom its like everywhere else... The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....

    Stay Safe... ATB YFM
  • VikramKVikramK Posts: 10,906 Moderator
    Hi @Nock

    The logs show the device last connected to the servers on the 20th of April 2020.

    Could you follow these steps, please-

    1. Soft reset-( See the video I added above)
    2. Once done go to the Main Menu of your device, then scroll across and tap on Settings > Updates and New items, try login (if you are asked to log in) and you should see the device would automatically start the update.

    Regards
    Vikram :)
  • NockNock Posts: 6 [Novice Seeker]
    Hi @VikramK

    Okay thanks. Im grateful for your help.
    I’m currently out at work at the moment but will try again when I get home.
    Have you seen this happen before on other devices?

    Regards

    Nick
  • DougLapDougLap Posts: 6,903
    Superuser
    Hi @Nock

    It does happen occasionally. There was another one the other day that got sorted out the same way.

    Doug
  • NockNock Posts: 6 [Novice Seeker]
    Afternoon @VikramK

    Right I’ve done what you’ve suggested above and it still didn’t work. I’ve now completely reset the device and set it back up again and it’s still the same..

    Wired that it’s not showing any updates..???

    Regards

    Nick
  • VikramKVikramK Posts: 10,906 Moderator
    edited April 2020
    Hi Nick

    I am out of troubleshooting advice here.. :(

    Could you do a factory reset and try using MyDrive Connect as an alternate source of internet connection.

    Factory reset- Main menu- Settings- System- Reset

    Using MyDrive Connect-

    http://uk.support.tomtom.com/app/answers/detail/a_id/22781

    See the steps under- USING MYDRIVE CONNECT AS AN ALTERNATIVE TO A WI-FI® CONNECTION

    If the above does not help please get in touch with our customer service.

    Regards
    Vikram.
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