I've downloaded and installed HOME, but it won't recognize my XL

Tim_in_Ohio
Registered Users Posts: 1 
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I have an older device. The serial number starts N1. I start HOME, plug in my XL, but nothing happens.
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Answers
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Hi @Tim_in_Ohio
Welcome to the community!
Could you try the troubleshooting steps suggested on the below FAQ-
http://uk.support.tomtom.com/app/answers/detail/a_id/7375
Regards
Vikram0