GO LIVE 1005 Connectivity Issue

Matthewmaude Registered Users Posts: 2
Novice Seeker
edited December 2021 in Devices using MyDrive Connect
When i check the network ststus on my device it never connects to the tomtom network, it just says connecting and the Sim ID, IMEI and Model No. fields Don't populate either.
It has had a factory reset, been updated and has been tested outside.
I don't have an active subscription for it but i would expect it to connect to the network regardless and i was going to subscribe but don't want to spend £50 on it to find out that my device is just not working properly.
according to the tomtom website the live services are still supported on this device but the option to subscribe to it isn't there on the MyDrive Connect app so maybe it no longer has the live services available due to it's age.

Does anyone know if it is still supported and should it be connecting to the tomtom network even without a subscription or is my device just faulty?


  • Matthewmaude
    Matthewmaude Registered Users Posts: 2
    Novice Seeker
    Hi VikramK,

    Can the sim be reactivated or replaced?

  • VikramK
    VikramK Administrators Posts: 13,815
    Hi @Matthewmaude

    Welcome to the community!

    I reviewed your account and I see the previous subscription for LIVE Services ended May 2016.

    I think the built-in SIM has been deactivated. More information on this FAQ