Map share accepts report, but it takes so much time to fix.

AndyG1714
AndyG1714 Registered Users Posts: 74
Renowned Trailblazer
So apparently the “Accepted” section of a report means that TomTom has updated their database. That is the quick part. Why does it take so much time (Like from 1 week to 2) for the report to be fixed?
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Answers

  • VikramK
    VikramK Administrators Posts: 14,303
    Moderator
    edited April 2020
    Hi Andy,

    MapShare reports which are accepted means that the correction has been picked up with the team.

    A minor correction could get fixed early but for some, the correction could require other inter-dependent changes to the different map layers.

    Furthermore, it could take up to 3 to 6 months for these changes to show up on our quarterly map releases.

    Once an updated map is ready, we need to optimize it for our sat nav’s as well as split it up in 600 different map products that we offer our end consumers. Currently, this still takes approximately three months.

    Regards
    Vikram.
  • AndyG1714
    AndyG1714 Registered Users Posts: 74
    Renowned Trailblazer
    But I am not talking about device updates, I am talking about my reports popping up on MyDrive.
  • rider1rider
    rider1rider Registered Users Posts: 1,489
    Exalted Pioneer
    mydrive website? what correction have you reported?
  • AndyG1714
    AndyG1714 Registered Users Posts: 74
    Renowned Trailblazer
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    Then is the Mapshare website wrong? does "accepted" just mean that my reports have been picked up by the team? Or if the team already has their database fixed, and you just have to wait?
  • AndyG1714
    AndyG1714 Registered Users Posts: 74
    Renowned Trailblazer
    Hello? I have not gotten a response yet.