GO Basic only shows the connect to computer screen — TomTom Community

GO Basic only shows the connect to computer screen

it was working perfectly until the battery died. I have now charged the device and have tried connecting it to my laptop and the laptop screen informs me that the device has completed 100 % but still the connect to computer screen is only shown. any assistance will be really appreciated on how to be able to use the device again.


  • YamFazManYamFazMan Posts: 18,476
    edited April 2020
    Welcome to the site...
    Try connecting to a Mains USB adapter ( NOT Computer USB Port)
    Then execute a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh


    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • chezza1105chezza1105 Posts: 2 [Apprentice Seeker]
    Thank you, I try this now and hopefully it will come back to life . Stay safe
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