Check/Update lifetime Map - Start 52

Pedro_Pacheco
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
Hello, I'm a newbie on this, so I've been searching for some answers around here but still got some issues unsolved on my mind.
I got a start 52 (XR) device bought about 2 months ago with lifetime maps service.
On my device I checked that my map version is Europe without Russia - 1030.9621. I also checked that this version is from May 2019 and the actual maps version is 1047 from April 2020.
Wasn't it suposed to be already updated to a newer version when using MyDrive Connect ?
How can I check if I really have the lifetime maps service active or is there any step that I may have missed on some configurations that is avoiding the update to be done ?
Thanks for your time and sorry for my English as it is not my motherlanguage.
Regards,
Pedro
I got a start 52 (XR) device bought about 2 months ago with lifetime maps service.
On my device I checked that my map version is Europe without Russia - 1030.9621. I also checked that this version is from May 2019 and the actual maps version is 1047 from April 2020.
Wasn't it suposed to be already updated to a newer version when using MyDrive Connect ?
How can I check if I really have the lifetime maps service active or is there any step that I may have missed on some configurations that is avoiding the update to be done ?
Thanks for your time and sorry for my English as it is not my motherlanguage.
Regards,
Pedro
0
Best Answers
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@Pedro_Pacheco
Hi Pedro
Welcome to the community!
The Lifetime subscription for the maps was not activated for your device.I have asked the team to make some changes in the backend.
If you connect the device to MyDrive Connect you should see a fresh map offered for download.
Regards
Vikram6 -
Pedro_Pacheco wrote: »
was it something I should have done?
No, only is some cases it happens that the subscriptions don't get auto-activated when the device is registered.
Regards
Vikram5
Answers
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@Pedro_Pacheco
Hi Pedro
Welcome to the community!
The Lifetime subscription for the maps was not activated for your device.I have asked the team to make some changes in the backend.
If you connect the device to MyDrive Connect you should see a fresh map offered for download.
Regards
Vikram6 -
Thanks a lot,
was it something I should have done ?0 -
Pedro_Pacheco wrote: »
was it something I should have done?
No, only is some cases it happens that the subscriptions don't get auto-activated when the device is registered.
Regards
Vikram5 -
Strange fact is that I still have an expiration date on the maps, 2025, as I get a message that for my device that I bought about 2 months the tomtom company no longer sells services, that I can still use my device but no new services will be available.... This means that I can forget the "lifetime Maps", as my device by the time I bought it was already at the end of it's life ?
Or as it seems that for some devices the expiration date on maps will auto-renew as they were bought with lifetime maps ?0