i have a pro5150 truck tried to download the latest map and it got corrupted this was about a month

raspberry
raspberry Registered Users Posts: 2
Apprentice Seeker
ago i've tried several things to fix it, my drive connect always recognizes my device then when i try to download the map but then says device not recognized all i have on my device is no maps found so i can't use it i'm not a happy bunny

Comments

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @raspberry

    Welcome to the community!

    Looking at the download logs for your TomTom GO 5150 PRO, it shows that the downloads are blocked or corrupted by a Fireware, anti-virus, slow internet speed or network restrictions.

    See Case 3.1- https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found

    Regards
    Vikram
  • raspberry
    raspberry Registered Users Posts: 2
    Apprentice Seeker
    I have turned off anti virus and firewall, the connection from computer to device was very quick but failed to install with following error message shown 'Sorry, some items weren't updated.'