Problem with GO 5100 - can't connect to PC by USB 3.0

volvomaniak

Hello, I have a problem with my navigation device - Tomtom GO 5100. When I connect the navigation device to PC with original Tomtom usb cable - and I use USB 3.0 ports on my PC to do that, Mydrive Connect application can't connect to navigation device. It says "no connection!" under the name of model of my navigation device. Please help

LAURE123

Hi @volvomaniak

I use the USB3 ports of my PCs without worries with my TomTom devices and MyDrive Connect (MDC). What doesn't work is the use of a USB hub, a cable that cannot exchange data or the car holder.
Look at this topic on a theme similar to yours, it could help you:
https://discussions.tomtom.com/en/discussion/1122179/tom-tom-go-5100

Regards

volvomaniak

I tried listed solutions by You LAURE123 but with no luck. I will add information that on my mom's laptop DELL Inspiron 17 5000 series with Windows 10 Home edition my navigaton device - Tomtom go 5100 works fine with usb 3.0 ports. My Drive Connect sees navigation device and I can update it. On my other PC with motherboard Gigabyte model 78LMT-USB3 R2 and the Windows 10 Home Edition the problem with connection by USB 3.0 ports is unfortunately still there. Any solutions to my problem would be appreciated

Rob_R

Hi @volvomaniak

Out of interest, that motherboard also has USB 2 ports. Does it work when connected to a USB 2 port on that PC?

volvomaniak

@Rob_R

My navigation device Tom Tom GO 5100 works fine with USB 2.0 ports on my desktop PC's motherboard Gigabyte 78LMT-USB3 R2.
But I can't figure out why it doesn't work with USB 3.0 ports. Where is the problem - my motherboard or navigation device? It's so strange

LAURE123

Hi @volvomaniak

Your concern is not simple. If your device with the same USB cable is detected by the USB3 ports of another computer, the problem is not with the TomTom device but with the computer, its configuration, the motherboard drivers.
In my personal opinion and I am a user like you, no more, the problem is with your motherboard. So now we are outside of the TomTom advice, to be considered on your own responsibility and at your own risk.

Our devices are recognized as (removable) network adapters not USB storage devices. And the connection of TomTom devices is USB2 (microUSB2 socket and USB2 cable)
Some questions come to mind.
- The USB3 port you want to use (normally backward compatible USB2) work for other USB3 or USB2 devices?
- It's in the Front Panel or back of the motherboard? (problem with hardware connection or HUB driver)
- Your Windows 10 is maybe the result of an update from an older W7 or W8 OS. Normally W10 via Windows Update updates the drivers but sometimes you have to do a manual check and installation.

Some thoughts:
Check in the BIOS if features specific to the USB3 sockets have not been disabled (in Integrated Peripherals if you have this type of category in your BIOS). It's a simple problem that happens sometimes.

Check if the USB3 driver is up to date.
In Windows Update, Optional Updates or other products, Drivers. Maybe you have something for USB3.

or

I did some research on your Gigabyte 78LMT-USB3 R2 motherboard, there are several versions, revisions.
- Rev.1.0 for W7 and WXP which has a driver for USB3: VIA USB 3.0 Driver [V4.90A] 11.3MB 2017/11/08
Here https://www.gigabyte.com/Motherboard/GA-78LMT-USB3-R2-rev-10/support#support-dl-driver-usb31

- There are also other more recent versions rev.4.1 (WXP/7/8), rev.5.0 and rev.6.0 (WXP/7/8/ and W10).
The latest rev.6.0 for Windows 10 has a driver for USB3, the same as rev.1.0: VIA USB 3.0 Driver [V4.90A] 11.31MB 2015/03/18
https://www.gigabyte.com/Motherboard/GA-78LMT-USB3-rev-60/support#support-dl-driver-usb30

It's up to you to decide what you want to do or not. Updating a driver can be positive or cause more problems. If you have any doubts, contact Gigabyte customer support, your motherboard manufacturer.
https://esupport.gigabyte.com/Login/

Regards.

volvomaniak

Hi @LAURE123

Thanks for very insightful informations in Your reply.

I have checked and my motherboard is probably revision 1.0 (that is exactly what is written on the sticker on the cardboard box of my motherboard.)

Answering Your questions:

1. The USB3 port you want to use (normally backward compatible USB2) work for other USB3 or USB2 devices?

The USB3 port I want to use works only for USB2 devices

2. It's in the Front Panel or back of the motherboard? (problem with hardware connection or HUB driver) ?

It's on the back of the motherboard.

3. Your Windows 10 is maybe the result of an update from an older W7 or W8 OS. Normally W10 via Windows Update updates the drivers but sometimes you have to do a manual check and installation.

My Windows 10 was installed on a new, fresh and empty SSD hard drive bought in the IT store. There wasn't any update from older W7 or W8 OS

I will try the solution from You with the USB 3.0 drivers listed above. I will contact here when I done this and test if everything (the USB 3.0 units) work fine or not.

Thanks for help.

Regards

UPDATE

I checked the USB 3.0 ports on my PC by connecting a USB 3.0 flash drive. It works fine without problems - it connects to PC , the device is recognized by windows 10 and the transfer speeds for files saved on the device and copied from the device are in norm of USB 3.0

So now I don't know where else I could try to resolve my problem with no connection by USB 3.0 ports with my TomTom Go 5100 sat nav to PC.