Live services down Go 6250 — TomTom Discussions

Live services down Go 6250

Jamiem1982
Jamiem1982 Registered Users Posts: 5
Apprentice Traveler
Are live services Traffic/My drive ect still showing can not connect to TomTom services/Service unavailable for anyone else on the Go 6250? It works if I connect to the internet via my mobile data but the sim data in the satnav seems to not be working...

It briefly came on thos morning for 20mins but them went off again!! Thanks

Comments

  • VikramK
    VikramK Registered Users, Administrators Posts: 13,131
    Moderator
    Hi @Jamiem1982

    There is a current outage that is impacting TomTom Traffic service. TomTom PND's which connect through a built-in SIM are affected.

    We are seeing a similar trend of reports through our customer service as well. Our team is investigating the problem on a high priority.

    I will post back as soon as I have some news to share.

    Sorry for the inconvenience.

    Vikram
  • Jamiem1982
    Jamiem1982 Registered Users Posts: 5
    Apprentice Traveler
    Thanks for the update...
  • Tonymak
    Tonymak Registered Users Posts: 5
    Apprentice Traveler
    Logged into MyDrive but not syncing data in London.
  • Corky70
    Corky70 Registered Users Posts: 1
    New Traveler
    6250 services traffic can’t connect to my drive. Tried resetting still no good.
  • MarianSimu
    MarianSimu Registered Users Posts: 5
    Apprentice Traveler
    edited April 2020
    Hi lads! On my TomTom professional 6200 worked today for 25 min and then gone..for the rest of the day was dead😤 and still is🤬
  • Dave_SPS
    Dave_SPS Registered Users Posts: 1
    New Traveler
    Hope this gets fixed soon. I've got a long day on the road delivering tomorrow and can't afford any delays. I am dependent on the traffic info to do my job efficiently.
  • MarianSimu
    MarianSimu Registered Users Posts: 5
    Apprentice Traveler
    This is the second day since the services are down.. let's hope everything is going to come at normal very soon.. most of us are delivery drivers and we are relying on
  • BrianE
    BrianE Registered Users Posts: 548
    Exalted Navigator
    Neither traffic nor synchro with my GO Camper to MyDrive was working today and I don't think it was working yesterday either, although I only used my device briefly.
  • Jamiem1982
    Jamiem1982 Registered Users Posts: 5
    Apprentice Traveler
    Well traffic is working again this morning 6:30 am, however it did this yesterday morning similar time for 20mins, so let's see if its the same today...
  • MarianSimu
    MarianSimu Registered Users Posts: 5
    Apprentice Traveler
    Traffic live is working again. So far.. let s see during this day.. all the best
  • halo572
    halo572 Registered Users Posts: 20
    Outstanding Wayfarer
    It does seem to be working again, but mine is showing the transmitter icon continuously so something is still wrong.
  • MarianSimu
    MarianSimu Registered Users Posts: 5
    Apprentice Traveler
    edited April 2020
    abz14muxcqz1.jpg
    This is mine 6200 professional hadn t loose the signal since this morning 5:30 am.. yxpy2v1i58w0.jpg
  • YamFazMan
    YamFazMan Posts: 20,497
    Superuser
    edited April 2020
    Hi

    Wi-Fi turned off....
    is66hf7gg96x.jpg

    Live Traffic GPRS over SIM OK Worcestershire UK...
    lxtce9lszh8o.jpg
    ATB YFM
  • Geoff_Anderson1945
    Geoff_Anderson1945 Registered Users Posts: 12
    Master Explorer
    Still no connection to gprs on my Go Premium X. I have completed a menu driven reset 5 times now without success. All is well on my Go Premium X whilst connected to wifi but once on the road traffic services are no longer working and the gprs shows as disconnected (also gprs disconnected when connected to wifi of course). How do get the gprs reinstated. Seems to be a common problem and this is not good enough, Please help TomTom.
  • DougLap
    DougLap Posts: 9,417
    Superuser
    Hi @Geoff_Anderson1945

    Have you tried the suggestions in my post on your other post.

    Doug