Unable to Log into MyDrive

Tonymak

Hello, I have been trying to log into my drive on my Go 5000 for the past few days without success. The error message says " trouble accessing TomTom services"

robvv

I have exactly the same problem. Anyone to help us out?

Lochfrass

There is a general problem at TomTom.
In the German Part of this Forum the Moderator announce it.
https://discussions.tomtom.com/de/discussion/comment/1701493/#Comment_1701493

Tonymak

Did a factory reset and still unable to connect to MyDrive.

YamFazMan

Hi All

Live Traffic NOW OK Worcestershire UK....

ATB YFM

Jamiem1982

Live traffic still still showing cannot connect to Tomtom services for me in the UK.. It briefly came on for 20mins this morning but then went off again!!

YamFazMan

Hi

NO Live Traffic this Morning Worcestershire UK

Stay Safe... ATB YFM

dmulv

There's an update from VikramK in the thread here. I suggest we follow this for the latest on the problem.

Tonymak

Logged into MyDrive but not syncing data in London.

tollcross

Personally I found any problems updating ,logging on ETC..I just uninstall MY Drive Connect using free version of Revo Uninstaller...then Reinstall My Drive connect....
If you do this and click uninstall from Revo uninstaller list..initially it uninstalls using windows uninstaller...after it has finished you have to click SCAN...this searches for remnants still existing...when it displays these..click...select all ..then delete...you can now reinstall my drive connect