Why do i have a gps that i bought with lifetime maps and now am told it wont update
Dlajr
Registered Users Posts: 1 
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But am then offered 30% off of a new one why would i buy a new one when they don't honor their commitments
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Answers
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They do. Tomtom has said those devices with lifetime maps will continue to get them.
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Hi
@mentorron
Welcome to the siteBut am then offered 30% off of a new one why would i buy a new one when they don't honor their commitments
Re... Eol End of life Devices
Devices with lifetime maps are not affected
Use the appropriate link bellow and the first 2 characters of your serial number to check the Eol (End of Life) status of your device....
Use the 1st 2 Characters of your serial Number to check your EoL Status....
See... Find the model of your navigation device and what software it uses
UK...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
________________________________
If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support....
Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond
Due to COVID-19 the phone service has been suspended
Please use the "chat" service instead
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic#latest
ATB YFM1
