Go 60 will not go into Recovery mode

NigelCurry

I have a GO 60 which was lost in a house move. I finally came across after about 2/3 years and would not start up.
I have tried many times to get it into Recovery mode.
I get to the "drum-roll" and then "black and white text" DOS screen.
Tap the On/Off 1-2-3, then it just goes straight back to the "TomTom.." logo screen.
No wheels or cogs.

I have tried all sorts of speeds for the 1-2-3 with the same outcome... No Recovery

Any ideas ?

Please can someone help ?

YamFazMan

Hi
@NigelCurry
Welcome to the site...
Charge the device for at least 3 Hours... preferably With a USB Mains Charger
You also need MyDrive connect running on your PC
Here... https://uk.support.tomtom.com/app/getstarted/p/3821

ATB YFM

NigelCurry

Thank you YamFazMan, but that doesn't help.
I only have the TomTom logo at the start page and when plugged into the pc with the MyDrive opened, it is not recognised as Connected.
I need it to get into Recovery Mode, but as yet... no cogs or wheels on the screen..

Can anyone please help

YamFazMan

HI
@NigelCurry

My Drive Connect MUST be Installed and Running on your PC and capable of showing Connected before Recovery Mode will work....
_________________________

On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
______________________

Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program... To be just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________

JimB0b wrote: »
Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.


On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\

ATB YFM