I am not able to add my new Rider 500 to my account
I have a problem with the app MyDrive Connect. I use it to add my new Rider 550 to my account but isn't possible.
I use MyDrive Connect under Windows and Mac OS X 10.14 but when I connect the Rider (using the TomTom USB cable) to the PC or Mac, MyDrive Connect only shows a message that indicates that the navigator can receive actualizations via WiFi.
In the FAQ web of TomTom are the screens of the MyDrive Connect. In my case only shows the first screen. When I connect the nevigator the program don't show the second screen.
Thanks in advance