GO6100 map update fails every time

meeder

I am trying to update my GO6100 to the latest map but this seems to keep failing every time.
I have tried different SD card (I tried 3 different 16GB Sandisk Ultra cards).
Sometimes it fails after transferring 20% of the map, the next time 10%, the next time 56%, etc.
I tried 6 or 7 different USB cables (including the TomTom supplied cable) and just about all the available USB ports on my PC.

MyDrive connect correctly sees the SD card and says that it wants to install the map on the SD card.

I have also tried a fatory reset of the device and a forced re-install of the software. The SD cards can be formatted in the device just fine.

YamFazMan

Hi
@meeder
Welcome to the site....
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
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Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program... To be just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
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JimB0b wrote: »

Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.

On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
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Download/installation interrupted
(1)... Are your USB ports set for power saving "USB Selective Suspend"
(2)... Random Disconnects on Surface Pro 3 & 4
See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
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Also see....
Some Maps are now to big to install onto the the on-board Memory....
Important See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043

ATB YFM