not really sure what i am using--its an SD card from a renault espace which guide calls carminat tomtom. had worked fine until i tried to update the maps. i paid £69 for 1 year sub and tried to install what i thought was western europe including the UK and Ireland but it only loads all but the UK and i am much worse off! why won't it load UK of all things and can i simply reset to the original maps if nothing else?
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Welcome to the community!
If you have installed the Western Europe map then UK and ROI should be installed as well.
When planning a route on your device have you tried to tap on the flag icon on the right top corner to change the country. You might have to scroll down to find it in the list.
Regards
Vikram
If you go into the main menu- Status and information- version information > What do you see under Maps?
I have also activated a separate map of UK and ROI for the device but this should really not be needed
Regards
Vikram
what am i doing wrong?
is it possible to talk on the phone to you?
thanks
Simon
how do i access 'Live' services
For LIVE Services you need to have an active subscription on your account, you can order the service here- https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/live-services/
Regards
Vikram