My Drive not connect device

Markku_M1

Hi, I have now tried with two different laptop and I have same issue with both. I try to update my TOMTOM 400 navigator and when coputer hve upload new software it constantly disconnect navigator. Also I have lost all maps from navigator and I am not able to upload maps again. Whan can I do?

YamFazMan

Hi
@Markku_M1
Welcome to the site....
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
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Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program... To be just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
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JimB0b wrote: »

Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.

On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
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Download/installation interrupted
(1)... Are your USB ports set for power saving "USB Selective Suspend"
(2)... Random Disconnects on Surface Pro 3 & 4
See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
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Also see....
Some Maps are now to big to install onto the the on-board Memory....
Important See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
ATB YFM

Lochfrass

Wich Pc System do you have? A Surfacebook?

Markku_M1

hello YamFazMan, I have tried several times to uninstall/re-install MyDrive but still I have not succeed. I can upload all new SW to computer but not from computer to navigators. I have tried with my motorcycle navigator and car navigator and same issue with both navigators. MyDrive inform no connection too navigator.

Lochfrass

Lochfrass wrote: »

Wich Pc System do you have?

Markku_M1

I have windows 10, but I have also tried with Mac without success

Markku_M1

every time same thing, navigator does not reply

it start update but it will stay at 4% until inform navigator does not reply

Markku_M1

I have to say that I am very unhappy to TomTom technical support. i have now around 3 weeks, several times tried to update my TomTom 400 motorcycle navigator and only result I have succeed is I lost maps. Support from chat site is minor and I do not even know where I can send or bring navigator for service. maybe this is TomTom marketing policy to get people update their navigator every second year.

YamFazMan

Hi
@Markku_M1
I'm Running Win10 as well... All OK no problems....

Try.... With MyDrive Connect running... Your device plugged in and turned on
On the PC keyboard... Press the Windows Button + X key
Choose Device Manager
The Device Manager Window opens
Double Click on the '>' character to the left of Network adapters
The Network adapters Menu opens


If the Tomtom#'n' Icon or the Remote NDIS Compatible Device Icon (See Note 1) has a Yellow Exclamation displayed then there is a problem with the installed Driver....
Note 1... The Driver maybe listed as a Remote NDIS Compatible Device....
My GO Premium displays as 'NDIS Compatible Device #8'
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Maybe Win 10s Troubleshooter will fix the Driver Problems (Or any other USB problems)

With MyDrive Connect running... Your device plugged in and turned on
On the PC keyboard... Press the Windows Button + R key
In the Run box type... Control printers
Click OK
The Devices and Printers window opens
Right Click on the Tomtom Icon and select 'Troubleshoot'
Note... Maybe listed as a Remote NDIS Compatible Device....
My GO Premium displays as 'NDIS Compatible Device #8'


Then follow on-screen instructions....

ATB YFM

Markku_M1

Thanks YFM,

I did all you mentioned and I receive following trouble shooting message
"Remote NDIS Compatible device can`t work with USB 3.0"

What to do next?

YamFazMan

Hi
@Markku_M1

See if there are any updated drivers for your USB 3.0 Ports
Also don't use an USB Hub, connect direct to the computer

USB 3.0 is supposed to be backward compatible to USB 2,0 but some makes of USB 3.0 ports are more backward compatible than others

ATB YFM