Hi, I have now tried with two different laptop and I have same issue with both. I try to update my TOMTOM 400 navigator and when coputer hve upload new software it constantly disconnect navigator. Also I have lost all maps from navigator and I am not able to upload maps again. Whan can I do?
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Answers
Superusers
@Markku_M1
Welcome to the site....
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
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Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program... To be just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
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On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
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Download/installation interrupted
(1)... Are your USB ports set for power saving "USB Selective Suspend"
(2)... Random Disconnects on Surface Pro 3 & 4
See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
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Also see....
Some Maps are now to big to install onto the the on-board Memory....
Important See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
ATB YFM
Superusers
Superusers
it start update but it will stay at 4% until inform navigator does not reply
Superusers
@Markku_M1
I'm Running Win10 as well... All OK no problems....
Try.... With MyDrive Connect running... Your device plugged in and turned on
On the PC keyboard... Press the Windows Button + X key
Choose Device Manager
The Device Manager Window opens
Double Click on the '>' character to the left of Network adapters
The Network adapters Menu opens
If the Tomtom#'n' Icon or the Remote NDIS Compatible Device Icon (See Note 1) has a Yellow Exclamation displayed then there is a problem with the installed Driver....
Note 1... The Driver maybe listed as a Remote NDIS Compatible Device....
My GO Premium displays as 'NDIS Compatible Device #8'
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Maybe Win 10s Troubleshooter will fix the Driver Problems (Or any other USB problems)
With MyDrive Connect running... Your device plugged in and turned on
On the PC keyboard... Press the Windows Button + R key
In the Run box type... Control printers
Click OK
The Devices and Printers window opens
Right Click on the Tomtom Icon and select 'Troubleshoot'
Note... Maybe listed as a Remote NDIS Compatible Device....
My GO Premium displays as 'NDIS Compatible Device #8'
Then follow on-screen instructions....
ATB YFM
I did all you mentioned and I receive following trouble shooting message
"Remote NDIS Compatible device can`t work with USB 3.0"
What to do next?
Superusers
@Markku_M1
See if there are any updated drivers for your USB 3.0 Ports
Also don't use an USB Hub, connect direct to the computer
USB 3.0 is supposed to be backward compatible to USB 2,0 but some makes of USB 3.0 ports are more backward compatible than others
ATB YFM