Lifetime traffic & speed camera updates not working

Glenno1882

I have recently upgraded to a Go premium 6 bought direct from Tomtom and the device is supposed to have lifetime traffic & speed cameras.

My issue is that when i go onto system, about and then subscriptions its shows that my traffic and speed camera’s will expire at the end of the month!

Does anyone know why it shows an expiry date if its supposed to be lifetime?

Thanks

VikramK

Hi @Glenno1882

Welcome to the community!

I have asked the team to make some changes in the backend. Just do a soft reset and check for updates now.



Regards
Vikram

DougLap

Hi @Glenno1882

Maybe @VikramK can check your settings on the TT servers and report back tomorrow.

Doug

Lochfrass

HI

Please contact Support to solve this. They must make changes on their servers

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

If phone support is closed due to the pandemic, try the chat
United Kingdom
Chat: https://uk.support.tomtom.com/app/contact/p/5007/c/4757#ChatTab
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed

Lochfrass

Hoops. Doug was faster

Glenno1882

Cheers guys i will give them a call this morning

VikramK

Hi @Glenno1882

Welcome to the community!

I have asked the team to make some changes in the backend. Just do a soft reset and check for updates now.



Regards
Vikram

Glenno1882

VikramK wrote: »

Hi @Glenno1882

Welcome to the community!

I have asked the team to make some changes in the backend. Just do a soft reset and check for updates now.



Regards
Vikram

Thank you Vikram your a star mate?

IrisGranuband

I have the same problem with my Trucker 620. It is supposed to have lifetime traffic but now it has expired.
Can somebody please help me too?

Thanks

DougLap

Hi @IrisGranuband

Hopefully @VikramK can check your account settings and sort them out if necessary. Look back here tomorrow.

Doug

VikramK

Hi @IrisGranuband

Welcome to the community!

I find there are several devices linked to your TomTom account. Could you send me the serial number through a PM, please?

Thanks, Vikram

Cristian3006

Hi! i have problem with my TomTom GO Professional 520 with traffic service(not working) even though it is active lifetime. i tried resseting the device but nothing happened.
Thanks

VikramK

Hi @Cristian3006

Welcome to the community!
Have you paired the device with a compatible smartphone? I would recommend that you see the steps in the video below-



Also, see the troubleshooting steps on this FAQ-
https://uk.support.tomtom.com/app/answers/detail/a_id/10316

Regards,
Vikram

Marcel123

Lifetime traffic & speed camera updates not working:

I have a Go Premium and did a soft reset to my system and I did go to the updates but my system is already up to date. Although still no traffic and speed camera's. Can anyone help me solve thia problem?

YamFazMan

Hi
@Marcel123
Welcome to the site....
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
On Monday @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @Marcel123

Welcome to the community!

I have asked the team to make some changes in the backend. Just do a soft reset and check for updates now.



Regards,
Vikram

Marcel123

Thanks for you help Vikram. The traffic and speed camera's are activated again. I have 2 other strange things. When I go to Menu, instellingen, system, Info, I see GPRS-status "no connection" . I can't see what my SimID or Mobile number in de TomTom Go Premium is. It looks to me that "no connection" is not right.

The second strange thing is that I can connect my own mobile with the TomTom via BlueThooth (for answering calls) but I can't connect it anymore with the MyDrive v2.7.0 app on my Huawei P20 mobile phone.

Can you help fix both problems?

DougLap

Hi @Marcel123

Re the GORS idf the unit is connected to your Wifi then the GPRS is disconnected. If you go out of range of the Wifi it should then connect.

Regrading the Huawei phone there have been a few comments of issues with that make maybe if you contact Customer Support they may be able to answer you. Unfortunately during the current situation phone contact is not available but chat or email may be used as follows:-

https://discussions.tomtom.com/en/discussion/1124472/contacting-customer-services

Doug

Marcel123

That's logical. Thanks for you're help Doug.