My screen doesn't work anymore unless I touch it, how can I solve this?

Renate_v
Renate_v Registered Users Posts: 2
New Seeker
edited January 24 in TomTom Sports
This morning my screen suddenly became empty in the middle of a training. I thought the screen just stopped working for some reason and I did a reset to factory settings, but it didn't help. And then when I touched the screen I realized that the it still works but only as long as I touch it. So in fact the watch is working perfectly, only the screen is troubleshooting. Has anyone got this problem before and knows how to solve it?

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Answers

  • YamFazMan
    YamFazMan Posts: 21,158
     Superuser
    Hi
    @Renate_v
    Welecome to the site....
    Have you activated something like a screen saver ???

    ATB YFM
  • Renate_v
    Renate_v Registered Users Posts: 2
    New Seeker
    @YamFazMan No, I haven't changed anything to my watch
  • tfarabaugh
    tfarabaugh Posts: 16,976
     Superuser
    YamFazMan wrote: »
    Hi
    @Renate_v
    Welecome to the site....
    Have you activated something like a screen saver ???

    ATB YFM

    Watches don't have screen savers.
  • p0tt3r
    p0tt3r Registered Users Posts: 1
    New Seeker
    seems like this is a common fault, "Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is faulty. I would like a repair/replacement/part-refund." I have started a dialogue to get mine repaired/replaced/refunded
  • tfarabaugh
    tfarabaugh Posts: 16,976
     Superuser
    p0tt3r wrote: »
    seems like this is a common fault, "Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is faulty. I would like a repair/replacement/part-refund." I have started a dialogue to get mine repaired/replaced/refunded

    Good luck with that. The warranty still applies and if the watch worked, even for a limited period it would be considered satisfactorily quality and fit for purpose. It would be on you to prove you did nothing to damaged it and that is was faulty from day 1 with no actions of your own to cause it. And in any case, TT Sports went out of business over 2.5 years ago and at best they may give you a refurbished model. Time to move on.