collect data every time my tomtom starts 25 start up why!
bartvw
Registered Users Posts: 3 
Apprentice Traveler
Apprentice Traveler
Best Answers
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@bartvw
If I understand the translation of your message correctly, you still have the same request from your device.
We are on the English forum, can you use a tool like "Google Translate" for your messages. https://translate.google.com/
1/ The battery of your device must be full. If necessary charge it with with a main charger, smartphone/Iphone/Tablet 1 or better 2A, at least 2/3 hours, USB ports only give 500mAh.
2/ Check in your Start25 if you have the latest NavCore 12.075 installed.
==> tap the screen/Settings/Me and My device/About my device/ the beginning of the 2nd line App 12.075.xxxxxxx.xx
3/ Do a Soft Reset of your TomTom device. It's like a "Resart" on a PC. The aim, force the complet restart of the navcore of your device. You will not lose anything.
With your device Not connected to the PC an switch on
==> Press and hold the On/Off button until you hear the drum sounds, release the button. This can take 30 seconds or more. The device's Restart will take longer with frozen screens, it's normal.
4/ Redo ==> "Settings"/"Me and my device"/"My information"/choose "Yes" or "No".
5/ Redo a Soft Reset.
Regards.9
Answers
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Hi @bartvw
On your Start25, tap the middle of the screen to open the main menu.
Successively tap on:
==> "Settings"/"Me and my device" (press the left arrow once)/"My information"/choose "Yes" or "No".
You can choose "No" since our devices do not have "Live" services such as traffic or mobile speed cameras.
"Yes" or "No", the message will not reappear the next time the device is swich on.
https://uk.support.tomtom.com/app/answers/detail/a_id/15916/
In Dutch the second paragraph:
https://nl.support.tomtom.com/app/answers/detail/a_id/15958/
Regards.3 -
thank you for the comment but i still get it
Mod edit: Machine translated(Italian)0 -
@bartvw
If I understand the translation of your message correctly, you still have the same request from your device.
We are on the English forum, can you use a tool like "Google Translate" for your messages. https://translate.google.com/
1/ The battery of your device must be full. If necessary charge it with with a main charger, smartphone/Iphone/Tablet 1 or better 2A, at least 2/3 hours, USB ports only give 500mAh.
2/ Check in your Start25 if you have the latest NavCore 12.075 installed.
==> tap the screen/Settings/Me and My device/About my device/ the beginning of the 2nd line App 12.075.xxxxxxx.xx
3/ Do a Soft Reset of your TomTom device. It's like a "Resart" on a PC. The aim, force the complet restart of the navcore of your device. You will not lose anything.
With your device Not connected to the PC an switch on
==> Press and hold the On/Off button until you hear the drum sounds, release the button. This can take 30 seconds or more. The device's Restart will take longer with frozen screens, it's normal.
4/ Redo ==> "Settings"/"Me and my device"/"My information"/choose "Yes" or "No".
5/ Redo a Soft Reset.
Regards.9 -
it works thnx for the help mate
nice day1
