My TomTom device doesn't show any maps under My Services in MyDrive, can anyone help?

simonxxxxx
simonxxxxx Registered Users Posts: 19
Master Explorer
I am sure the device has Lifetime maps but they do not show under My Services.

Answers

  • Lochfrass
    Lochfrass Posts: 18,629
     Superuser
    edited April 2020
    Hi

    please specify your tom-tom. Most devices have a number e.g. Tomtom Start52 or Go 520Wifi or Via53
  • simonxxxxx
    simonxxxxx Registered Users Posts: 19
    Master Explorer
    Hi, its a GO 40. Thanks
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi @simonxxxxx

    Welcome to the community!

    Could you do a soft reset and check for updates in MyDrive Connect, please?



    Regards,
    Vikram.
  • simonxxxxx
    simonxxxxx Registered Users Posts: 19
    Master Explorer
    Hi thanks. I have tried the reset as suggested but it has made no difference. The maps are still not showing under My Services. Do you have any other suggestions? thanks