My TomTom device doesn't show any maps under My Services in MyDrive, can anyone help?

simonxxxxx
Registered Users Posts: 19 
Master Explorer

Master Explorer
I am sure the device has Lifetime maps but they do not show under My Services.
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Answers
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Hi
please specify your tom-tom. Most devices have a number e.g. Tomtom Start52 or Go 520Wifi or Via531 -
Hi, its a GO 40. Thanks0
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Hi @simonxxxxx
Welcome to the community!
Could you do a soft reset and check for updates in MyDrive Connect, please?
Regards,
Vikram.0 -
Hi thanks. I have tried the reset as suggested but it has made no difference. The maps are still not showing under My Services. Do you have any other suggestions? thanks0