My TomTom device doesn't show any maps under My Services in MyDrive, can anyone help? — TomTom Community

MyDrive Connect

My TomTom device doesn't show any maps under My Services in MyDrive, can anyone help?

simonxxxxxsimonxxxxx Posts: 10 [Apprentice Seeker]
in MyDrive Connect
I am sure the device has Lifetime maps but they do not show under My Services.

Answers

  • LochfrassLochfrass Posts: 14,637
    Superusers
    edited April 2020
    Hi

    please specify your tom-tom. Most devices have a number e.g. Tomtom Start52 or Go 520Wifi or Via53
  • simonxxxxxsimonxxxxx Posts: 10 [Apprentice Seeker]
    Hi, its a GO 40. Thanks
  • VikramKVikramK Posts: 11,581 Moderator
    Hi @simonxxxxx

    Welcome to the community!

    Could you do a soft reset and check for updates in MyDrive Connect, please?



    Regards,
    Vikram.
  • simonxxxxxsimonxxxxx Posts: 10 [Apprentice Seeker]
    Hi thanks. I have tried the reset as suggested but it has made no difference. The maps are still not showing under My Services. Do you have any other suggestions? thanks
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