TomTom Via LIVE no longer accessing Services after update
iggythebrush
Posts: 15 [Master Traveler]
Dear All, I've just connected my VIA LIVE to my computer in order to change maps. The device updated and now no longer accesses LIVE services - the network is off, and the display says "Status: Connection disabled (Sharing setting)". No SIM information is displayed.
I've tried the drum reboot, looked through settings menu for anything relevant, no joy. Help please!
Thanks
I've tried the drum reboot, looked through settings menu for anything relevant, no joy. Help please!
Thanks
0
Answers
Could you try a factory reset on the device and check if it connects to LIVE Services?
- Tap on the map to bring up the Main menu
- Tap on Settings
- Find the option- Reset Factory Settings
If you have favourites stored/saved on the device please use MyDrive Connect to create a backup.
Regards
Vikram
The device still shows no SIM info, and network status is "connection disabled (sharing setting)"
Our 2nd Line team has created some jobs that will run in the background when you connect the device to MyDrive Connect.
The device could reboot during this process. Once done just do another soft reset and check if the device connects to LIVE Services.
Regards
Vikarm
I have tried connecting and updating twice, soft reset and factory reset - no difference.
Ilya
Superuser
Have you checked the device outside with a clear view of the sky.
Doug
The gps is working fine (6 satellite lock, signal strength 57%), and the phone network strength is showing 3-4 bars. The battery is fully charged.
The connection status is showing "Connecting" permanently.
Ilya
Superusers
@iggythebrush
If your still struggling to get a 1st GPS Fix
Try....
I have found with my Car parked on the drive, if I placed the device on the centre of the Cars roof (I used one of those 'Sticky' rubber mats to stop it sliding off the roof)
The device will obtain it's first GPS Satellite lock more quickly... The metal roof of the Car acts as a ground-plane for the SatNav GPS Antenna and increases the signal strength
Test... GO 825 Live connected to a 5200 mAh battery power-pack... PND Displaying 'GPS Status Menu'
(1)... Centre of Car roof (Parked on drive).....
Signal strength 86% Connected Satellites 9
(2)... Outside clear view to the sky.....
Signal strength 61% Connected Satellites 6
(3)... Indoors 1st floor one metre from window.....
Signal strength 51% Connected Satellites 4
(4)... Indoors ground floor one metre from window.....
Signal strength 41% Connected Satellites 3
DON'T FORGET... If your using the cars roof
Keep an eye on the device, you wouldn't want a family member driving off not knowing its on the roof or a Thief walking off with your SatNav
Also its a long drop from the Cars roof onto the hard surface of the drive, I doubt a SatNav would survive a fall like that
Use the above information at your own risk, the usual exclaimers apply
ATB YFM
Just to reiterate - the GPS is working perfectly well, it's the LIVE services (traffic info) which the device suddenly can't connect to any more...
Superuser
Glad you are sorted.
Doug
Ilya
Superuser
Did your unit reboot as @VikramK suggested in his post and did you do the Soft Reset after it was all done?
Doug
Ilya
No live services for me to
Dit try anything
Nothing works
QQ3463G00519
Services not available since last update, can't log in to mydrive or activate traffic
GPRS is coected, GPS works fine
Whenever I try to log in to Mydrive I get
" Oops. We're having trouble accessing TomTom services. Please try again later ".
I've never had this issue before.
Any one has any idea what might be causing it???
Superusers
@smarczak260
Welcome to the site Do you mean MyDrive in the device or MyDrive connect ???
Re... MyDrive connect
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
______________________
Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program... To be just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________
JimB0b wrote: »
Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.
On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
ATB YFM
As if I would want to buy another one from them, only for it to stop working for no reason. My main reason for using TomTom was Live traffic services - which I have paid for but not received for the full purchased period.
It is the Mydrive o the device that is the issue.
Before I did the reset it would say connected, service unavailable.
Now it simply won't log. As if there was no GPRS connection. But I can confirm GPRS up and running logged in to 23415 which is Vodafone UK.
No traffic on a 2 hour round trip, mydrive dropping ina nd out of being logged in.
Superuser