TomTom Pro 6250 — TomTom Community

TomTom Pro 6250

Hi, my 6250 is totally dead. Had it on charge for hours/days, not recognised by PC (please connect a device), no charge light. Any suggestions please as I desperately need it for work on Sunday?


  • YamFazManYamFazMan Posts: 18,407
    edited April 2020

    If you have been Charging using the PC USB Port they normally only output 500mA
    Try Charging with a Smart Phone Mains Power adapter... .iPhone/iPad etc... For a Minimum of 3 Hours

    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    Are you using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

  • YamFazManYamFazMan Posts: 18,407

    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh


    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

  • BarrykamBarrykam Posts: 6 [Apprentice Seeker]
    Hi YFM, Thanks for taking the time to reply. Yes I've tried all of the above and still nothing. It has been/was working fine (for the last 2 years) until Monday evening when I planned my route for the next day. As usual I put the device in stand by mode and when I put it back in its cradle the next day it just would not power up. When I returned home yesterday I place it on charge overnight using the TomTom plug and usb cable but nothing, no charge light or anything.
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