Customer service contact details during COVID-19 epidemic

Niall
Posts: 11,115 
Superuser

Superuser
Due to COVID-19 the phone service has been suspended
Please use the "chat" service instead
Below are links to email and chat lines (where available)
Argentina
Email only
Australia
Chat
Monday - Friday: 09.00 AM - 05.30 PM AEDT
Saturday - Sunday: Closed
Email
Belgique
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Email
België
Chat
Maandag - Vrijdag: 09:00 - 17:30 CEST
Zaterdag - Zondag: Gesloten
Email
Brasil
Email only
Canada (en)
chat
Monday - Friday: 09:30 AM - 06:00 PM EDT
Saturday - Sunday: Closed
Email
Canada (fr)
Chat
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Email
Ceská Republika
Chatujte
Pondělí: 09:00 dop. - 05:00 odp. CEST
Úterý - Pátek: 09:00 dop. - 05:30 odp. CEST
Sobota - Neděle: Uzavřeno
Email
Chile
Email only
China
Email only
Danmark
Chat
Mandag - Fredag: 09:00 Formiddag - 05:30 Eftermiddag CEST
Lørdag - Søndag: Lukket
Email
Deutschland
Chat
Montag - Freitag: 09:00 - 17:30 CEST
Samstag - Sonntag: Abgeschlossen
E-mail
Eesti (Estonia) [in English only]
Email only
España (Spain)
Hable
Lunes - Viernes: 09:00 AM - 05:30 PM CEST
Sábado - Domingo: Cerrado
Email
France
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Email
Greece
Email only
India
Email only
Indonesia (uses Australian office)
Email only
Ireland
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Email
Italia
Email only
Japan
Email only
Korea
Email only
Latvija [in English only]
Email only
Lietuva (Lithuania) [in English only]
Email only
Luxembourg
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Email
Magyarország (Hungary)
Email only
Malaysia
Email only
Maroc
Email seulement
México
Email only
Nederland (Holland)
Chat
Maandag - Vrijdag: 09:00 - 17:30 CEST
Zaterdag - Zondag: Gesloten
Email
New Zealand
Email only
Norge (Norway)
Chat
Mandag - Fredag: 09:00 AM - 05:30 PM CEST
Lørdag - Søndag: Lukke
Email
Österreich (Austria
Chatten[/url
Montag - Freitag: 09:00 - 17:30 CEST
Samstag - Sonntag: Abgeschlossen
Email[/url
Polska (Poland)
Czat
Poniedziałek - Piątek: 09:00 AM - 05:30 PM CEST
Sobota - Niedziela: Zamknięte
Email
Portugal
Fale
Segunda - Sexta: 08:00 a.m. - 04:30 p.m. WEST
Sábado - Domingo: Fechado
Email
Russia
Email only
Schweiz (Switzerland)
Chatten
Montag - Freitag: 09:00 - 17:30 CEST
Samstag - Sonntag: Abgeschlossen
Email
Singapore
Email only
South Africa
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Email
Suisse (Switzerland)
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Email
Suomi (Finland)
Juttele
Maanantai - Perjantai: 10:00 AM - 06:30 PM EEST
Lauantai - Sunnuntai: Suljettu
Email
Sverige (Sweden)
Chatta
Måndag - Fredag: 09:00 AM - 05:30 PM CEST
Lördag - Söndag: Stängt
Email
Türkiye
Email only
Taiwan
Email only
United Kingdom
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Email
United States
Chat
Monday - Friday: 09:30 AM - 06:00 PM EDT
Saturday - Sunday: Closed
Email
Please use the "chat" service instead
Below are links to email and chat lines (where available)
Argentina
Email only
Australia
Chat
Monday - Friday: 09.00 AM - 05.30 PM AEDT
Saturday - Sunday: Closed
Belgique
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
België
Chat
Maandag - Vrijdag: 09:00 - 17:30 CEST
Zaterdag - Zondag: Gesloten
Brasil
Email only
Canada (en)
chat
Monday - Friday: 09:30 AM - 06:00 PM EDT
Saturday - Sunday: Closed
Canada (fr)
Chat
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Ceská Republika
Chatujte
Pondělí: 09:00 dop. - 05:00 odp. CEST
Úterý - Pátek: 09:00 dop. - 05:30 odp. CEST
Sobota - Neděle: Uzavřeno
Chile
Email only
China
Email only
Danmark
Chat
Mandag - Fredag: 09:00 Formiddag - 05:30 Eftermiddag CEST
Lørdag - Søndag: Lukket
Deutschland
Chat
Montag - Freitag: 09:00 - 17:30 CEST
Samstag - Sonntag: Abgeschlossen
Eesti (Estonia) [in English only]
Email only
España (Spain)
Hable
Lunes - Viernes: 09:00 AM - 05:30 PM CEST
Sábado - Domingo: Cerrado
France
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Greece
Email only
India
Email only
Indonesia (uses Australian office)
Email only
Ireland
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Italia
Email only
Japan
Email only
Korea
Email only
Latvija [in English only]
Email only
Lietuva (Lithuania) [in English only]
Email only
Luxembourg
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Magyarország (Hungary)
Email only
Malaysia
Email only
Maroc
Email seulement
México
Email only
Nederland (Holland)
Chat
Maandag - Vrijdag: 09:00 - 17:30 CEST
Zaterdag - Zondag: Gesloten
New Zealand
Email only
Norge (Norway)
Chat
Mandag - Fredag: 09:00 AM - 05:30 PM CEST
Lørdag - Søndag: Lukke
Österreich (Austria
Chatten[/url
Montag - Freitag: 09:00 - 17:30 CEST
Samstag - Sonntag: Abgeschlossen
Email[/url
Polska (Poland)
Czat
Poniedziałek - Piątek: 09:00 AM - 05:30 PM CEST
Sobota - Niedziela: Zamknięte
Portugal
Fale
Segunda - Sexta: 08:00 a.m. - 04:30 p.m. WEST
Sábado - Domingo: Fechado
Russia
Email only
Schweiz (Switzerland)
Chatten
Montag - Freitag: 09:00 - 17:30 CEST
Samstag - Sonntag: Abgeschlossen
Singapore
Email only
South Africa
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Suisse (Switzerland)
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Suomi (Finland)
Juttele
Maanantai - Perjantai: 10:00 AM - 06:30 PM EEST
Lauantai - Sunnuntai: Suljettu
Sverige (Sweden)
Chatta
Måndag - Fredag: 09:00 AM - 05:30 PM CEST
Lördag - Söndag: Stängt
Türkiye
Email only
Taiwan
Email only
United Kingdom
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
United States
Chat
Monday - Friday: 09:30 AM - 06:00 PM EDT
Saturday - Sunday: Closed
10
Comments
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Hi, I've emailed support team a week ago, still haven't heard back, I've send about 4 emails now. Can someone please tell me how long do they take to reply at this time? Thank you0
-
Now we have the dreaded 'Bongo' Chatbot, which, if you can work out how to use it (see TomTom YouTube channel video). will still take you to Chat or email to your account to - presumably- the same (Indian?) Support Centre, which generally seems incomprehensible and ineffective.
There seems to be no management above them to whom they are willing - or able? - scalate.They may say they are referring to Development, but there is no way to tell, or pursue thereafter,
I have been answered with different names, and even in French! - seems they use translation software.
There is also now Twitter (which many companies seem to be using for support these days), but is not stated as an option on the website - they will ask for a Direct Message (presumably to move the discussion away from the public domain?), but whether that will be any more effective in resolving issues I have yet to find.
All about as effective a solution as the proverbial Chocolate Teapot.
Seems to be an impenetrable wall...0