Customer service contact details during COVID-19 epidemic — TomTom Community

Customer service contact details during COVID-19 epidemic

NiallNiall Posts: 10,769
Superuser
edited April 4 in Travel lounge
Due to COVID-19 the phone service has been suspended

Please use the "chat" service instead

Below are links to email and chat lines (where available)

Argentina
Email only

Australia
Chat
Monday - Friday: 09.00 AM - 05.30 PM AEDT
Saturday - Sunday: Closed
Email

Belgique
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Email

België
Chat
Maandag - Vrijdag: 09:00 - 17:30 CEST
Zaterdag - Zondag: Gesloten
Email

Brasil
Email only

Canada (en)
chat
Monday - Friday: 09:30 AM - 06:00 PM EDT
Saturday - Sunday: Closed
Email

Canada (fr)
Chat
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Email

Ceská Republika
Chatujte
Pondělí: 09:00 dop. - 05:00 odp. CEST
Úterý - Pátek: 09:00 dop. - 05:30 odp. CEST
Sobota - Neděle: Uzavřeno
Email

Chile
Email only

China
Email only

Danmark
Chat
Mandag - Fredag: 09:00 Formiddag - 05:30 Eftermiddag CEST
Lørdag - Søndag: Lukket
Email

Deutschland
Chat
Montag - Freitag: 09:00 - 17:30 CEST
Samstag - Sonntag: Abgeschlossen
E-mail

Eesti (Estonia) [in English only]
Email only

España (Spain)
Hable
Lunes - Viernes: 09:00 AM - 05:30 PM CEST
Sábado - Domingo: Cerrado
Email

France
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Email

Greece
Email only

India
Email only

Indonesia (uses Australian office)
Email only

Ireland
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Email

Italia
Email only

Japan
Email only

Korea
Email only

Latvija [in English only]
Email only

Lietuva (Lithuania) [in English only]
Email only

Luxembourg
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Email

Magyarország (Hungary)
Email only

Malaysia
Email only

Maroc
Email seulement

México
Email only

Nederland (Holland)
Chat
Maandag - Vrijdag: 09:00 - 17:30 CEST
Zaterdag - Zondag: Gesloten
Email

New Zealand
Email only

Norge (Norway)
Chat
Mandag - Fredag: 09:00 AM - 05:30 PM CEST
Lørdag - Søndag: Lukke
Email

Österreich (Austria
Chatten[/url
Montag - Freitag: 09:00 - 17:30 CEST
Samstag - Sonntag: Abgeschlossen
Email[/url

Polska (Poland)
Czat
Poniedziałek - Piątek: 09:00 AM - 05:30 PM CEST
Sobota - Niedziela: Zamknięte
Email

Portugal
Fale
Segunda - Sexta: 08:00 a.m. - 04:30 p.m. WEST
Sábado - Domingo: Fechado
Email

Russia
Email only

Schweiz (Switzerland)
Chatten
Montag - Freitag: 09:00 - 17:30 CEST
Samstag - Sonntag: Abgeschlossen
Email

Singapore
Email only

South Africa
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Email

Suisse (Switzerland)
Chattez
lundi - mardi : 09:00 AM - 05:30 PM CEST
mercredi : 09:00 AM - 05:00 PM CEST
jeudi - vendredi : 09:00 AM - 05:30 PM CEST
samedi - dimanche : Clos
Email

Suomi (Finland)
Juttele
Maanantai - Perjantai: 10:00 AM - 06:30 PM EEST
Lauantai - Sunnuntai: Suljettu
Email

Sverige (Sweden)
Chatta
Måndag - Fredag: 09:00 AM - 05:30 PM CEST
Lördag - Söndag: Stängt
Email

Türkiye
Email only

Taiwan
Email only

United Kingdom
Chat
Monday - Friday: 09.00 AM - 05.30 PM BST
Saturday - Sunday: Closed
Email

United States
Chat
Monday - Friday: 09:30 AM - 06:00 PM EDT
Saturday - Sunday: Closed
Email

Comments

  • YamFazManYamFazMan Posts: 17,065
    Superusers
    edited April 20
    Hi
    @Niall
    Thank you Niall....
    Good Idea putting the direct Email links....
    Stay Safe... ATB YFM
  • Ttin612Ttin612 Posts: 6 [Apprentice Traveler]
    Hi, I've emailed support team a week ago, still haven't heard back, I've send about 4 emails now. Can someone please tell me how long do they take to reply at this time? Thank you
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