Go Professional 6250 Traffic -> Service not available GPRS-Status -> Not connected
Zaijjj
Posts: 3 [New Seeker]
Hello,
In our company in Belgium we have 3 Go Professional 6250's. All with the same problem.
Traffic -> Service not available
GPRS-Status -> Not connected
I tried all the steps from the FAQ but can't get it working
Any other ideas?
In our company in Belgium we have 3 Go Professional 6250's. All with the same problem.
Traffic -> Service not available
GPRS-Status -> Not connected
I tried all the steps from the FAQ but can't get it working
Any other ideas?
0
Answers
Superusers
@Zaijjj
Welcome to the site...
I guess you are in the Office or at Home and your device is connected to your Office/Home Wi-Fi
The Wi-Fi when connected it will take priority over GPRS SIM
Try moving out of the Range of your Wi-Fi
Or
Logout of your Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Finish) Icon
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'
To Reconnect to Wi-Fi.... For Updating etc....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect
Stay Safe... ATB YFM
Thanks for your reply.
The GPRS connection is indeed back after disconnecting the Wifi, but can't get the Traffic problem solved.
Stay healthy!
Superusers
@Zaijjj
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ
Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......
ATB YFM
Superuser
Have you tried a Soft Reset and if that failed a Factory Reset in one of them?
Doug
I did both without any result
Superusers
@Zaijjj
Check... Tap 4Dot (.... Menu) --> Setting --> System --> About... Is Traffic Activated ???
Tap on the Traffic Icon... It should say you have a Traffic Subscription....
ATB YFM
Welcome to the community!
Could you send me the serial number of your device through a private message?
Thank you
Vikram