Go Professional 6250 Traffic -> Service not available GPRS-Status -> Not connected — TomTom Community

Go Professional 6250 Traffic -> Service not available GPRS-Status -> Not connected

Hello,

In our company in Belgium we have 3 Go Professional 6250's. All with the same problem.
Traffic -> Service not available
GPRS-Status -> Not connected

I tried all the steps from the FAQ but can't get it working

Any other ideas?

Answers

  • YamFazManYamFazMan Posts: 18,456
    Superusers
    edited April 2020
    Hi
    @Zaijjj
    Welcome to the site...
    I guess you are in the Office or at Home and your device is connected to your Office/Home Wi-Fi
    The Wi-Fi when connected it will take priority over GPRS SIM

    Try moving out of the Range of your Wi-Fi
    Or
    Logout of your Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Finish) Icon
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg
    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Stay Safe... ATB YFM
  • ZaijjjZaijjj Posts: 3 [New Seeker]
    Hi YFM,

    Thanks for your reply.
    The GPRS connection is indeed back after disconnecting the Wifi, but can't get the Traffic problem solved.

    Stay healthy!
  • YamFazManYamFazMan Posts: 18,456
    Superusers
    edited April 2020
    Hi
    @Zaijjj

    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    ATB YFM
  • DougLapDougLap Posts: 6,903
    Superuser
    Hi @Zaijjj

    Have you tried a Soft Reset and if that failed a Factory Reset in one of them?

    Doug
  • ZaijjjZaijjj Posts: 3 [New Seeker]
    Hi Guys,

    I did both without any result
  • YamFazManYamFazMan Posts: 18,456
    Superusers
    edited April 2020
    Hi
    @Zaijjj

    Check... Tap 4Dot (.... Menu) --> Setting --> System --> About... Is Traffic Activated ???
    Tap on the Traffic Icon... It should say you have a Traffic Subscription....

    ATB YFM
  • VikramKVikramK Posts: 10,906 Moderator
    Hi @Zaijjj

    Welcome to the community!

    Could you send me the serial number of your device through a private message?

    Thank you
    Vikram
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