Smartphone messages not compatible — TomTom Community

Smartphone messages not compatible

Marco_GOMarco_GO Posts: 1 [New Seeker]
mobile: Redmi note 8 (Xiaomi) 2019, Android 9 (pie)
Browser: TOMTOM GO 620 wifi

the Nav. fails to establish a bluetooth connection with the app relative to the notification of messages from the smartphone, it always results incompatible if I use the MYDRIVE app, but actually, I can connect to bluetooth only, without opening the app and with the data connection turned on, so I can manage to make hands-free calls.
I have tried to desynchronize in bluetooth the browser and the mobile in the browser by deleting it several times, I have realized that if after having associated them only via bt I want to use the app, I have to cancel it from the browser and start from zero in the app.
I understand that it is a problem due to the app (latest version).
Previously I had an old mobile phone, from 5 years ago and connecting without problems with all the functionalities, and no mess.

Can you help me with that please
Sincerely :)



Mod edit: Image edited to remove the email address. Please don't post private or personal information on a public forum. Thanks!


  • VikramKVikramK Posts: 11,861 Moderator
    Hi @Marco_GO

    Welcome to the community!

    Could you try some of the troubleshooting steps below-

    1. Factory reset the device- Main menu- Settings- System- Reset device
    2. Delete all Bluetooth pairings on your smartphone.
    3. Start afresh pairing

    Let me know how it goes..

Sign In or Register to comment.

Who's Online in this Category0