Smartphone messages not compatible — TomTom Community

Smartphone messages not compatible

Marco_GOMarco_GO Posts: 1 [New Seeker]
mobile: Redmi note 8 (Xiaomi) 2019, Android 9 (pie)
Browser: TOMTOM GO 620 wifi

the Nav. fails to establish a bluetooth connection with the app relative to the notification of messages from the smartphone, it always results incompatible if I use the MYDRIVE app, but actually, I can connect to bluetooth only, without opening the app and with the data connection turned on, so I can manage to make hands-free calls.
I have tried to desynchronize in bluetooth the browser and the mobile in the browser by deleting it several times, I have realized that if after having associated them only via bt I want to use the app, I have to cancel it from the browser and start from zero in the app.
I understand that it is a problem due to the app (latest version).
Previously I had an old mobile phone, from 5 years ago and connecting without problems with all the functionalities, and no mess.

Can you help me with that please
Sincerely :)

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Mod edit: Image edited to remove the email address. Please don't post private or personal information on a public forum. Thanks!

Answers

  • VikramKVikramK Posts: 9,507 TomTom Moderator
    Hi @Marco_GO

    Welcome to the community!

    Could you try some of the troubleshooting steps below-

    1. Factory reset the device- Main menu- Settings- System- Reset device
    2. Delete all Bluetooth pairings on your smartphone.
    3. Start afresh pairing



    Let me know how it goes..

    Regards
    Vikram
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