Carminat Live 2011 Renault Kangoo

roddieboy

Carminat live has suddenly stopped receiving a gps signal.I have updated many times,new roof antenna,purchased new map with updates,gps fix downloaded many times.Everything else works radio cd phone etc.....any thoughts would be appreciated....Rod

VikramK

Hi @roddieboy

Welcome to the community!

The view of the GPS receiver or the antenna should not be obstructed. If you are in a wooded area, near tall buildings or water it can take longer than normal for your device to receive a GPS signal. Try moving to an area with an open view of the sky if possible.

I would also suggest that you try a factory reset.

Regards
Vikram

roddieboy

Done all of that till I'm blue in the face.I'm going to check the antenna cable next.It worked fine before so why it doesn't work now I don't know.Very annoying

HillsideHouse2016

Hi RoddieBoy were you able to resolve your problem as I have the same issue. No GPS signal in TomTom Carminat LIVE

Troubadix12

Hi HillsideHouse2016,

welcome to the TomTom-Community

Show the clock the right time or "00:00" ?

there are different solutions ...

- try a factory-reset
- disconnect battery for a while
- install a new Antenna with GPS-Base (on your own or in a garage)

at the German-Community for the same issue the solution was the last one.

Regards

Troubadix12