Carminat Live 2011 Renault Kangoo

roddieboy
Registered Users Posts: 3 
Apprentice Seeker

Apprentice Seeker
Carminat live has suddenly stopped receiving a gps signal.I have updated many times,new roof antenna,purchased new map with updates,gps fix downloaded many times.Everything else works radio cd phone etc.....any thoughts would be appreciated....Rod
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Comments
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Hi @roddieboy
Welcome to the community!
The view of the GPS receiver or the antenna should not be obstructed. If you are in a wooded area, near tall buildings or water it can take longer than normal for your device to receive a GPS signal. Try moving to an area with an open view of the sky if possible.
I would also suggest that you try a factory reset.
Regards
Vikram0 -
Done all of that till I'm blue in the face.I'm going to check the antenna cable next.It worked fine before so why it doesn't work now I don't know.Very annoying0
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Hi RoddieBoy were you able to resolve your problem as I have the same issue. No GPS signal in TomTom Carminat LIVE0
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Hi HillsideHouse2016,
welcome to the TomTom-Community
Show the clock the right time or "00:00" ?
there are different solutions ...
- try a factory-reset
- disconnect battery for a while
- install a new Antenna with GPS-Base (on your own or in a garage)
at the German-Community for the same issue the solution was the last one.
Regards
Troubadix126