Why are you trying to take money from me without authorisation? — TomTom Community

Why are you trying to take money from me without authorisation?

krskippkrskipp Posts: 47 [Renowned Wayfarer]
edited March 2020 in TomTom Services
on 6th January I bought a one time 6 month speedcamera subscription for £14.99. This expires in July - obviously. This is how I always do it, renewing when it runs out. This was already more expensive than previously when I'd got one year for £19.99 (for last 4 or 5 years) and the 6 month deal was the only non subscription option.

I received an email on 2nd March, saying that "for my convenience" you were going to take £2.99 a month to continue my subscription, unless I responded within 26 days - I assumed this was an error as this is clearly illegal and since my card had been replaced in the meantime you didn't have the correct card details anyway, so I ignored it.

Today I've received an email saying there was a problem with the payment I never authorised for a service I'm already subscribed to. Obviously the "problem" was because you don't have the correct card details to steal my money.

I'd be grateful for the answer to 3 questions
1) Why does your company think it can send emails authorising itself to take money unless I complain?
2)Why is it trying to take the money long before the current subscription has even ran out?
3)Is the subscription thing an attempt to hide a significant price rise, in the hope that we don't notice that 12x£2,99 is more than £14.99 for 6 months and a lot more than £19.99 for 12 months?

I'll be calling customer services anyway, but expect it may be hard to get through in the current climate, so I'm asking here first....


Sign In or Register to comment.

Who's Online in this Category0