mal-ware

elfin

Why was I pressurised into purchasing mal-ware programme after encountering problems downloading an update on my START 20
This occured on 29/03/2020 and was totally unnecessary. Want answers, and could only find this forum to air my dissatisfaction with what occurred. Cannot connect to tom tom web site direct. Can anyone help me to contact/message tom tom HQ direct?

YamFazMan

Hi
@elfin
Welcome to the site...
Sorry to say this, but it looks like you have inadvertently visited one of the Fake/Scam Tomtom websites that have popped up recently....

Tomtom FAQ 'Unauthorised TomTom support website scams'
Here... https://uk.support.tomtom.com/app/answers/detail/a_id/26767

ATB YFM

YamFazMan

Hi
@elfin
The Start 20 is a NAV3 device updated using MYDrive Connect
On the rare occasions I have a problem with MyDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
______________________

Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________

JimB0b wrote: »

Thanks @YamFazMan
I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
Many thanks for the advice.

On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
_____________________

"Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"
See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455

ATB YFM