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MattiG
Registered Users Posts: 21 
Outstanding Explorer

Outstanding Explorer
Additional instructions: Go to the forum, etc.
Huawei Mediapad M3 Lite (CPN-L09). Android 7.0. No issues earlier. In use since Sep 2018. Go 1.18.1. Scandinavia map.
The diagnostics does not get five stars. Any hits to get it working again?
Huawei Mediapad M3 Lite (CPN-L09). Android 7.0. No issues earlier. In use since Sep 2018. Go 1.18.1. Scandinavia map.
The diagnostics does not get five stars. Any hits to get it working again?
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Comments
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Hi @MattiG
Welcome to the Community! I would advise you to make a clean re-installation of the App on your Android device, see the steps below:- Go to the Settings of the Phone.
- Go to ‘Applications’ (maybe called different depending on the OS version used).
- Go to ‘Application Manager’ (maybe called different depending on the OS version used).
- Find the app in the list you’d like to uninstall and tap on it.
- Click ‘Force Quit/Force Stop’.
- In the ‘Storage’ section, tap first ‘Clear Cache’ and then tap ‘Clear Data
- Here, tap on ‘Uninstall’.
- Log out of the Playstore.
- Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp.
- Open the Playstore login and reinstall the app on the internal memory (Not on SD Card).
- Once done please close all the apps which are running in the background reboot the phone.
- Reopen the TomTom app and test.
Regards, lampard0 -
Hard to believe that this would provide with useful additional info. :-) Pressing the green cancel button quits the app.
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I managed to get some time to re-install. The first attempt failed, but the second one succeeded. The initialization routines were able to give a useful message of the root cause: Lack of space in the internal storage. Did some cleanup and now the app works again.0