Paypal payment for unrecognised product

Baaney

Hi, I've been charged £2.99 for a product, ID'd in paypal as, 409258423.
Does anybody know what this is for, or has my Paypal acc been hacked?
Thanks

YamFazMan

Hi
@Baaney

There's another post here...
See... https://discussions.tomtom.com/en/discussion/1122252/just-been-billed-4-50-for-live-services/p1

Have you accidentally visited one of the SCAM Tomtom web site that has popped up recently ???
See... Tomtom FAQ 'Unauthorised TomTom support website scams'
Here...https://uk.support.tomtom.com/app/answers/detail/a_id/26767

ATB YFM

Baaney

Hi,
Thanks for the reply.
I don't think I've been to any scam sites. I only ever access the Tom Tom site from a saved "Favourite". Never from a link in an email.

I'll get Paypal to chase it up.

Thanks again.

DougLap

Hi @Baaney

Thats the monthly charge for Speed cameras. Have you renewed a sub.

Doug

Baaney

Hi,
Thanks for the reply.

Hmmm! Not that I'm aware of. My 1.5 year speed cam sub has recently expired and I visited the site to download map updates. Is it possible I clicked on something unintentionally? Possibly, but there should be further confirmation dialogs to click through, I would have thought. I've contacted TT and PayPal, so I'll see what comes of that.
Thanks again.

YamFazMan

Hi All
This seems odd... There's 3 payments mentioned by different users on the site now....
Maybe @VikramK or @lampard the Forum Moderators could check the validity of the charges made against your accounts....

ATB YFM

Baaney

Thanks YFM,

I've messaged them to see if they can help.

Niall

@YamFazMan

Here are another related posts !!

1. https://discussions.tomtom.com/en/discussion/1122317/why-are-you-trying-to-take-money-from-me-without-authorisation#latest
2. https://discussions.tomtom.com/en/discussion/1122307/unorthorised-purchase#latest

@VikramK @lampard time to step up to the plate and get this sorted ASAP

VikramK

Hi @Baaney

Welcome to the community!

I reviewed your account which shows that the charge is for a recurring subscription for Speed Camera Services.

See: https://www.tomtom.com/en_gb/sat-nav/maps-services/shop/speed-camera-updates/world/

If you wish to stop/cancel the subscription then please get in touch with our customer service(LIVE chat).

Regards
Vikram

Baaney

Hi Vikram,
Thanks for the reply. I don't recall doing this and I've disabled the repeat payment in PayPal. I will get in touch with customer services, but I'm not sure the live chat is working at the moment.
Thanks again.