Just been billed £4.50 for live services!?!

BanburyGuy
BanburyGuy Registered Users Posts: 11
Master Traveler
in TomTom Services
Just had £4.50 charged to my PayPal account by Tomtom.

Go into my account and it says for live services.

I paid £49 back in February for a years services as I always do.

Why has this happened?

Obviously offices closed due to Corona so seems very odd?

Answers

  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @BanburyGuy

    Hopefully @VikramK or @lampard can pick this up and report back here.

    Doug
  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    Hi @BanburyGuy

    Your account shows a recurring subscription for LIVE Services for the Via 130/135 device.

    I think you have ordered an incorrect subscription as this model is a non-LIVE device. I would suggest that you get in touch with our customer service. I have sent you a PM.

    Regards
    Vikram

  • BanburyGuy
    BanburyGuy Registered Users Posts: 11
    Master Traveler
    With all due respect no I haven't. My live I ordered in February worked instantly (£49.95) .

    Then I suddenly get billed in march ?

    It has happened to another driver at work as I mentioned it and he checked his bank.

    Your support seems to be offline?

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