My device has gone for repair under warrenty, its been gone a long time, why has it not been return?

edwardphillipbell
edwardphillipbell Registered Users Posts: 6
Apprentice Seeker
The reference number for your query is 200306-001615.

Answers

  • Lochfrass
    Lochfrass Posts: 17,710
    Superuser
    Hi and welcome to the Forum.

    Here are only TT users in the forum and 2 Moderators from TomTom.

    Pleas call Support. They can look into your account and clarify it.
    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • edwardphillipbell
    edwardphillipbell Registered Users Posts: 6
    Apprentice Seeker
    I tried the support line first, it's closed!!!
  • edwardphillipbell
    edwardphillipbell Registered Users Posts: 6
    Apprentice Seeker
    It's still closed, they refer people to the web site which is why I used this method to get help!
  • Lochfrass
    Lochfrass Posts: 17,710
    Superuser
    Maybe the moderators can see what the status of the repair is. Maybe they'll respond when time allows.
  • edwardphillipbell
    edwardphillipbell Registered Users Posts: 6
    Apprentice Seeker
    Ok thanks, there is a general comment saying repairs may take longer. But my concern is I have not had confirmation that a repair is being carried out under warranty yet! No need to answer this.
  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    edited March 2020
    Hi
    @edwardphillipbell

    Sorry you are without your device, looks unfortunately like bad timing ?
    I guess the Corona Virus is having playing havoc with everything....

    ATB YFM