My device has gone for repair under warrenty, its been gone a long time, why has it not been return?

edwardphillipbell
Registered Users Posts: 6 
Apprentice Seeker

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The reference number for your query is 200306-001615.
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Answers
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Hi and welcome to the Forum.
Here are only TT users in the forum and 2 Moderators from TomTom.
Pleas call Support. They can look into your account and clarify it.
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.0 -
I tried the support line first, it's closed!!!0
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It's still closed, they refer people to the web site which is why I used this method to get help!0
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Maybe the moderators can see what the status of the repair is. Maybe they'll respond when time allows.0
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Ok thanks, there is a general comment saying repairs may take longer. But my concern is I have not had confirmation that a repair is being carried out under warranty yet! No need to answer this.0
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Hi
@edwardphillipbell
Sorry you are without your device, looks unfortunately like bad timing ?
I guess the Corona Virus is having playing havoc with everything....
ATB YFM0