Updating maps on GO Basic
gruppo
Posts: 22 [Apprentice Traveler]
hello everyone I use windows 10. With my tom tom go basic, today I made updates, but when it gets to download the map it crashes at 35%, and it tells me internet connection problem, try again when the connection is active. So my connection has no problems, what should I do? I have done this 5 times it always crashes, who can help me now my tom tom is blocked having no maps. as I can there are no simpler alternatives. With the old device when I used tom tom home never had problems, with this new one always freezes aspect news thanks
Mod edit: Machine translated from Italian
Mod edit: Machine translated from Italian
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Answers
Welcome to the community!
I have asked the team to make some changes in the backend. Disconnect the device from the computer and do a soft reset(press and hold the ON/OFF button till you hear the drum sounds)
Connect the device to MyDrive Connect and the script generated in the backend by our team will execute. The device could reboot during this process.
I have also activated a small map of France(we don't have a single or a small map of Italy) . I would suggest that you install this map on the internal memory of the device to avoid a no maps situation.
When installing map updates its important that you are using a fast internet connection which is not blocked by a firewall or antivirus software installed on the computer.
See more under Case 3.1:https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found#latest
Regards
Vikram
Mod edit: Machine translated(Italian)
Let the France map install first, and then we can try Europe.
Regards
Vikram
The European map is too big to fit on the internal memory so you need to replace the extra memory card with a larger capacity one if it is not big enough to accept the new map..
Once the France map has loaded, which it will be on the internal memory as it will fit there, then you can insert a new 16gb or max 32 gb card in the extra memory slot and format it for Maps. Once you have done that then you can download the Europe map which will be loaded on the extra memory card as it is too big to fit on the internal memory as well as the France Map.
Doug
@gruppo
Further to Doug's Post See... Important See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
ATB YFM
Machine translated(Italian)
@gruppo
Google Tranlate.... Important See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043
ATB YFM
I did not understand your answer I am doing this but it is very slow and I think it freezes like yesterday
@gruppo
Google Translate.... (1)... You have now installed the Map of France onto the on-board Memory
(2)... Leave the France Map on the on-board Memory to act as a Keeper See Note (1)
(3)... Install a 16GB or 32GB Class 10 Micro SDHC Memory Card....
The Memory Card can only contain Maps or be used to transfer Planned .ITN or .GPX Routes
The Map cannot be split across the on-board Memory and a Micro SDHC Card... For the new larger Maps maps you need to install a Branded Class 10 Micro SDHC memory card
The latest Full Europe Map is around 9GB so a 8GB Memory Card is useless, a 16GB or 32GB is required (32GB is the Max size Class 10 Micro SDHC Card for a Tomtom device)
(4)... MyDrive connect Main sreeen... Select the 'MY CONTENT' menu... Screen top left in MyDrive Connect
(5)... Scroll to the bottom of the MDConnect screen to 'MY SERVICES'...
Hover over The Europe Map and Click the ' v ' on the Map Icon....
(6)... Click on Manage your Map....
(7)...Click on Install Smaller Map...
For Map Options see Vikrams (Tomtom Moderator) Post....
Here... https://discussions.tomtom.com/en/discussion/comment/1660206/#Comment_1660206
Note (1).... The smaller map will act as a 'Keeper' This will enable the device to keep running on the smaller Map and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a 16GB or 32GB Micro SDHC memory card
Also if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running
ATB YFM
then I install the program on windows 10 but it appears I attach photos I don't download any map how do I select them I don't see them I ask for help I attach photos of what I see in my my drive connect, and I can't select any map I don't find where to select the areas you can help
NOW I TRY TO RE-UPDATE THE PROGRAM AND THE ONE ATTACHED APPEARS MY PROGRAM WILL NOT SHOW ME UPDATES I HAVE WINDOWS 10 HUNT YOU HELP ME? I'M STUCK
I USE THE PC AT HOME
CONNECTION OK
ANTIVIRUS I DON'T HAVE
FIREWEEL DISABLED EVERYTHING
OTHER PCS I CANNOT USE IT ARE NOT A PC STORE
MY DRICE CONNECT is ACTIVE, BUT IF YOU HAVE SEEN THE IMAGES I HAVE ATTACHED IN THE PREVIOUS MESSAGE, I DO NOT SEE UPDATES AND OPTIONS
LEAVING IT ALL CONNECTED ALL NIGHT IS NOT REQUIRED BECAUSE AS SAID 100 TIMES, AT 35% IT BLOCKS AND CANNOT START AGAIN I MUST START IT AGAIN
I ask for assistance by phone and you do not do it, I ask you to send me a map to be installed, it is the fastest and easiest thing and you do not do it, I do not know what to say except as I said I will publish an article on your assistance you really **** and do not solve problems.
OPS NO INTERNET CONNECTION
WOELOAP INTERRUPTED, WILL RESUME AS SOON AS THE CONNECTION WILL BE, INTERRUPT DOWOLNAD OR OK LOCKED LOCKED REPEAT DOES NOT WORK **** BUT SEND ME A MAP. YOU ARE OWN NOT SERIOUS ABSTRACT SEND THE MAAPA SO THAT IT CAN DOWNLOAD FOLLOW ALL YOUR DIRECTIVES DIABILED EVERYTHING BUT IT BLOCKS AND DOES NOT START