trouble connecting to updates — TomTom Community

trouble connecting to updates

BoblifetimeBoblifetime Posts: 1 [New Seeker]
edited March 2020 in MyDrive Connect
Hi I've had this Tom Tom (car) with lifetime update for some time, it works fine but I just can't seem to get connected to the updates. My model number is 4EN52Z1230 C/No BQxxxxxxxxxx And I can't remember which actual model it is, what can I do ?

Mod edit: Please do not post any personal information on a public forum!

Answers

  • YamFazManYamFazMan Posts: 18,406
    Superusers
    edited March 2020
    Hi
    @Boblifetime
    Welcome to the site....
    'BQ'... Your device is a TomTom Start 25 with 8GB memory and it updates through MyDrive Connect.
    Your device is fully supported through phone and email. You can also get help through our user forum and FAQs.

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
    ______________________

    Or... Instead of UN-installing & RE-installing MyDrive Connect
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
    See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
    ______________________

    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.

    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\
    _____________________

    "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"
    See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
    ATB YFM
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