Rider 550 wont start or reboot

Balbarmy
Balbarmy Registered Users Posts: 4
Apprentice Traveler
Hi,
I wonder if anyone else has this problem,
After not using my Rider 550 for a few months on start up it keeps crashing and displaying the red cross screen.
If tried to reboot but have failed every time to get the cog symbol meaning that its rebooting.
TomTom connect keeps trying to repair it but I cant get it to reboot therefore it wont repair.
Does anyone have a fix for this?
Many thanks.

Answers

  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    First try to charge it for two hours.

    Then a Drum reset.
    If that doesn’t work retry the recovery mode with MyDrive Connect.
  • Balbarmy
    Balbarmy Registered Users Posts: 4
    Apprentice Traveler
    Many thanks for the reply.
    It says I have 98% charge and I have tried both the drum reset and the recovery
  • YamFazMan
    YamFazMan Posts: 20,826
     Superuser
    Hi
    @Balbarmy

    One of the worst things you can do to a Lithium battery is to run it flat....
    The lager capacity battery of the NAV4 & NAV5 Rider devices, will take longer than a NAV4 & NAV5 Car device to fully charge....

    ATB YFM
  • Kipper Kendall
    Kipper Kendall Registered Users Posts: 12
    Master Traveler
    I have this problem too!!! I'm working with support now to resolve but no joy. Been in continuous use so battery should be good. Would not start up, said connect to pc. Keeps trying to restore but when MyDrive Connect finishes, unit gets about 80% restart then fails!! HELP!!!
  • Balbarmy
    Balbarmy Registered Users Posts: 4
    Apprentice Traveler
    Hi,
    As mine is under 2 years old I was able to send it back under warranty. Received it back after 7 days of sending it.
    They apparently couldn’t replicate the problem but have uploaded the latest software and given me a new charging cable which could have been the problem.
    That seems to have cured it... when I store it over winter next time I will be sure to turn it off and not leave it in standby!
  • Kipper Kendall
    Kipper Kendall Registered Users Posts: 12
    Master Traveler
    Mines on way back too!
  • Balbarmy
    Balbarmy Registered Users Posts: 4
    Apprentice Traveler
    👍🏽