Rider 500 EU map expired on brand new device
Hello,
Yesterday my brand new PND arrived, and after I set it up and run the update via wifi, I realized the EU map was not updated, still on 1035. Then I went to the My Products page, and seen the lifetime map update is not active or expired or something, as shown in the screenshot. I can renew it for a fee...
Any idea how to fix it?
thanks
David
Yesterday my brand new PND arrived, and after I set it up and run the update via wifi, I realized the EU map was not updated, still on 1035. Then I went to the My Products page, and seen the lifetime map update is not active or expired or something, as shown in the screenshot. I can renew it for a fee...
Any idea how to fix it?
thanks
David
0
Best Answer
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Thanks David
Usually the Lifetime services which are in a pending status get activated when you log in onto the device using the TomTom account.This time it did not happen and so out of curosity I wanted to know if the device was ordered on our webshop.
Don't worry about the subscription it will start reflecting in some time.
Regards
Vikram5
Answers
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Hi @HaDeSz
Welcome to the community!
The Lifetime subscription for map updates are active for the device, but they are in the pending status.
Do a factory reset and log in again to TomTom services using your TomTom account(email and password) on the device.
Factory reset-
Main menu- Settings- System- Reset device
Regards
Vikram0 -
Hi @VikramK
Thanks for the tip, unfortunately did not help. After reset there was a 300 bytes community map update, but EU map is still on 1035.
Does it matter, what language I select at the beginning (chose en-us for an EU device, but Switzerland as country)?
EDIT: did a 2nd reset I chose an hungarian as lang, and CH as country, still nothing...
thanks,
David0 -
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Hi @VikramK ,
I turned on the device, and it is updating now.
I bought the device from a swiss online store (microspot.ch), as I live there. On the box and website it is advertised as "Lifetime European maps"
https://microspot.ch/de/--c441000/tomtom-rider-500--p0001497633
Shall get in touch with the store?
EDIT: I saw, the lifetime license is gone on my account and a 1 year update is activated per country... what will happen after the 1 year?
thanks,
David0 -
Thanks David
Usually the Lifetime services which are in a pending status get activated when you log in onto the device using the TomTom account.This time it did not happen and so out of curosity I wanted to know if the device was ordered on our webshop.
Don't worry about the subscription it will start reflecting in some time.
Regards
Vikram5 -
Hi Vikram,
i hope so too, thanks again for helping me out.
I'll check the account in a week or so, and get back here, if still see the 1 year subscription only
Thanks,
David0 -
Hi @VikramK !
I have the same problem.
My account has not been activated properly.
I've tried full reset and soft reset as well.
I bought the device last week in a online store. (https://www.pcland.hu/tomtom-1gf000200euwifilifetime-motoros-tt-rider-500-eu?forras=3)
Can you help me too?
Thanks in advance!
Beci
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Hi @VikramK ,
thank you very much for your help!
Despite the resets, I couldn’t update the map either, but a 1 year tracking appeared in my account, after which I was able to download a fresh map manually to the device.
I think soon the 1 year will switch to a Lifetime period and everything will be fine from now on.
Thanks again for the help!1 -
Hi @VikramK ,
I didn't want to start a new thread for the same issue.
I have purchased my TomTom Rider 500 with Lifetime Updates through Amazon and have the same problem. My map version is Europe 10.35 and I didn't receive an update.
I already tried a soft reset.
Could you help me out please?
Thanks in advance!
Rgds,
Axel0 -
@AxRx
Hey Axel,
The subscriptions for map updates have been fixed for your RIDER 500. Please check for updates now
Regards, Vikram
Hello!
Same issue here (as a first post). Soft reload and factory reset didn't help (stuck with 1035 map. Just bought tomtom rider 500 from EU amazon)0 -
UPD. Issue was fixed by TomTom customer support.0 -
Hello!
I've maybe the same issue. Brand New TomTom RIDER bought in Italy KG4209I01580, got software update at 19.201.0010.411 (0) 27/09/2019 but Europe Map doesn't get update and is still v1011.9040 (publishe 05/2018). In TomTom account details I'm reading "Expired, renew" but It's brand new with lifetime maps. Somebody can help me?0 -
Hello!
I've maybe the same issue. Brand New TomTom RIDER bought in Italy KG4209I01580, got software update at 19.201.0010.411 (0) 27/09/2019 but Europe Map doesn't get update and is still v1011.9040 (publishe 05/2018). In TomTom account details I'm reading "Expired, renew" but It's brand new with lifetime maps. Somebody can help me?
0 -
Hi
@NikkoTorques
Welcome to the site....
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM0 -
Thank you very much.
Regards
Saverio0 -
Hello!
I've maybe the same issue. Brand New TomTom RIDER bought in Italy KG4209I01580, got software update at 19.201.0010.411 (0) 27/09/2019 but Europe Map doesn't get update and is still v1011.9040 (publishe 05/2018). In TomTom account details I'm reading "Expired, renew" but It's brand new with lifetime maps. Somebody can help me?Hi
@NikkoTorques
Welcome to the site....
The restrictions as a result of the Corona Virus, Social Distancing and people working from home, is probably delaying the Activation of Accounts and the Allocation of Maps & Services to Accounts/Devices....
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
Hello YFM
so far no upgrades have been made on maps that are 2 years old on a brand new navigator. When will you fix the problem?0