My Via 130 does not connect with my desktop.

LouisDubois
LouisDubois Registered Users Posts: 1
New Seeker
in MyDrive Connect
I get a message on the device that connection is being made. I also get a message on my desktop that the USB device is not recognized. The last USB device which connected to the desktop created a malfunction. Windows does no recognize the device (I presume the last one was also the Tom Tom but i'm not sure)

Answers

  • YamFazMan
    YamFazMan Posts: 21,152
     Superuser
    edited April 2020
    Hi
    @LouisDubois
    Welcome to the site....
    Firstly try....
    With MyDrive Connect running... Your device plugged in and turned on
    On the keyboard... Press the Windows Button + R
    In the Run box type... Control printers
    Click OK
    The Devices and Printers window opens
    Right Click on the Tomtom Icon and select 'Troubleshoot'
    Note... Maybe listed as a Remote NDIS Compatible Device... My GO Premium displays as 'NDIS Compatible Device #8'

    neha7jky70on.jpg
    Then follow on-screen instructions....

    ATB YFM
    _______________________

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
    ______________________

    Or... Instead of UN-installing & RE-installing MyDrive Connect
    I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
    See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
    ______________________
    JimB0b wrote: »
    Thanks @YamFazMan
    I'm on a Mac but have found the two folders you mentioned (Home3 and MyDriveConnect) and deleted them. Hurrah.. that's done the trick after a couple of frustrating weeks I've updated it successfully.
    Many thanks for the advice.
    On a Mac....
    The "HOME3" and the "MyDrive Connect" folders are located here...
    MacOS: Users\Username\Library\Application Support\TomTom\
    _____________________

    "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"
    See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
    ATB YFM

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