My Via 130 does not connect with my desktop.
LouisDubois
Posts: 1 [New Seeker]
I get a message on the device that connection is being made. I also get a message on my desktop that the USB device is not recognized. The last USB device which connected to the desktop created a malfunction. Windows does no recognize the device (I presume the last one was also the Tom Tom but i'm not sure)
0
Answers
Superusers
@LouisDubois
Welcome to the site....
Firstly try....
With MyDrive Connect running... Your device plugged in and turned on
On the keyboard... Press the Windows Button + R
In the Run box type... Control printers
Click OK
The Devices and Printers window opens
Right Click on the Tomtom Icon and select 'Troubleshoot'
Note... Maybe listed as a Remote NDIS Compatible Device... My GO Premium displays as 'NDIS Compatible Device #8'
Then follow on-screen instructions....
ATB YFM
_______________________
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074
______________________
Or... Instead of UN-installing & RE-installing MyDrive Connect
I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program just as effective for giving MyDrive Connect a CPR...
See... https://discussions.tomtom.com/en/discussion/comment/1686214/#Comment_1686214
______________________
On a Mac....
The "HOME3" and the "MyDrive Connect" folders are located here...
MacOS: Users\Username\Library\Application Support\TomTom\
_____________________
"Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"
See... https://discussions.tomtom.com/en/discussion/comment/1694455/#Comment_1694455
ATB YFM