Update my device (NVA-SD8110)

Angie56
Angie56 Registered Users Posts: 2
New Seeker
Have tried to update my device (NVA-SD8110) and although it appears to have updated QuickGPSfix on TomTomHome when I put sd card back in device it continues to lose the signal. Also it is continually trying to 'retrieve traffic information' without success. My live subscription was updated and I valid until 27/01/21 on device. Pleaase advise

Answers

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    edited March 2020
    Hi @Angie56

    Welcome to the community!

    If the device fails to get a valid GPS signal, then the problem could be with the GPS chip
    Get in touch with the car dealer to check this.

    Regarding the traffic could you try a factory reset and log in again to TomTom Services on the device? Let's see how it goes after that.

    Regards
    Vikram.
  • Angie56
    Angie56 Registered Users Posts: 2
    New Seeker
    Many thanks Vikram, restoring factory settings seems to have worked.