Why is my Tom Tom 450 rider not getting any more map up-dates
I am being told via Email that my devise will no longer get map up-dates ? is this true.
I only purchased this model for the lifetime maps, I did not realise or was not informed that the lifetime was that of a mayfly
can you confirm if this is the case please or if I am getting dodgy mails
I only purchased this model for the lifetime maps, I did not realise or was not informed that the lifetime was that of a mayfly
can you confirm if this is the case please or if I am getting dodgy mails
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Best Answers
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DougLap
Posts: 4,221 
Superuser
Hi @Hairy7
Check your device by selecting the first 2 characters of your units serial number and you will be advised if your unit is no longer being supported. However if you unit was sold with Lifetime maps then Tomtom have stated that all such units are still being supplied with map updates even if the unit has been declare obsolete. See the second link below.
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/what tomtom do I have
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps
Doug5 -
YamFazMan
Posts: 16,156 Superusers
Hi
@Hairy7
Do you have another Account for a much older Tomtom Model ???
Quote from FAQ....
'KD'... Your device is either a TomTom Rider 400, TomTom Rider 410, TomTom Rider 420 or TomTom Rider 450 and updates through MyDrive Connect.
Your device is fully supported through phone and email. You can also get help through our user forum and FAQs.
ATB YFM5
Answers
Check your device by selecting the first 2 characters of your units serial number and you will be advised if your unit is no longer being supported. However if you unit was sold with Lifetime maps then Tomtom have stated that all such units are still being supplied with map updates even if the unit has been declare obsolete. See the second link below.
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/what tomtom do I have
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps
Doug
@Hairy7
Do you have another Account for a much older Tomtom Model ???
Quote from FAQ....
'KD'... Your device is either a TomTom Rider 400, TomTom Rider 410, TomTom Rider 420 or TomTom Rider 450 and updates through MyDrive Connect.
Your device is fully supported through phone and email. You can also get help through our user forum and FAQs.
ATB YFM