WiFi connection ok - Mydrive connect don't work

Oreste_

My GO Basic 6" 16 GB RAM work good with WiFi connection and I have the last 1/2020 update intalled.
I installed also the Mydrive connect sw on my desktop Windows 10 x64 last build 1909.18363.720 but I connect the GO Basic with the USB cable at the PC e nothing works. The Home page of Mydrive connect locked and no command is received. Is a problem of the usb drivers in Windows 10? Ty for the attention

DougLap

Hi @Oreste_

When you connect your Basic to the PC which has the My Drive Connect software running you should see a page saying Do it the quick way by direct connection to the Wifi. When this screen is displayed then you ignore the PC and use the menus on the Basic to manage the updating just as you do when connected directly to the Wifi.. The connection to your PC is only so there is a Connection to the Internet via your PC and you cannot manage what you do on the PC.

If you had Health problems that mean that you do not have a Wifi system in your house so everything has a wired connection it is the method you would use to update the Basic. The Connection to your PC would be you getting a wired connection to your internet and using the controls on the Basic to manage what you want to do.

Doug

YamFazMan

Hi
@Oreste_

The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....

TomTom Video... Updating your navigation device using Wi-Fi®



If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________

Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
____________________________

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps

Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
Install and Run MyDrive Connect
There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete

If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
_________________________

Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....


If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

ATB YFM

Oreste_

Ok ty Doug, this is the true: "The connection to your PC is only so there is a Connection to the Internet via your PC and you cannot manage what you do on the PC" .This is ok, I have a fiber connection for my home lan and the Win10 laptop is wired connected to the lan. The fiber modem has wifi in the 2G and 5G range, I used the 2G range for GO Basic connection and all worked fast and good. The Mydrive connect program it is not used to view its menu, but only as a medium for the internet connection to the servers per the update process. Is not a problem about usb drivers and so on.
Thanks for your attention - goodbye.

DougLap

Hi @Oreste_

When you connect your Basic to the PC which has the My Drive Connect software running you should see a page saying Do it the quick way by direct connection to the Wifi. When this screen is displayed then you ignore the PC and use the menus on the Basic to manage the updating just as you do when connected directly to the Wifi.. The connection to your PC is only so there is a Connection to the Internet via your PC and you cannot manage what you do on the PC.

If you had Health problems that mean that you do not have a Wifi system in your house so everything has a wired connection it is the method you would use to update the Basic. The Connection to your PC would be you getting a wired connection to your internet and using the controls on the Basic to manage what you want to do.

Doug

YamFazMan

Hi
@Oreste_

The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....

TomTom Video... Updating your navigation device using Wi-Fi®



If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________

Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
____________________________

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps

Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
Install and Run MyDrive Connect
There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete

If your using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
_________________________

Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc....


If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

ATB YFM

Oreste_

Ok ty Doug, this is the true: "The connection to your PC is only so there is a Connection to the Internet via your PC and you cannot manage what you do on the PC" .This is ok, I have a fiber connection for my home lan and the Win10 laptop is wired connected to the lan. The fiber modem has wifi in the 2G and 5G range, I used the 2G range for GO Basic connection and all worked fast and good. The Mydrive connect program it is not used to view its menu, but only as a medium for the internet connection to the servers per the update process. Is not a problem about usb drivers and so on.
Thanks for your attention - goodbye.