TomTom Go Mobile on Samsung S20 ultra

Henkda
Henkda Registered Users Posts: 2
Apprentice Traveler
Good day, I migrated TomTom Go Mobile from my Samsung S10 to the new S20. But the app keeps telling me that it is loading....... and nothing further happens. I even removed and reinstalled the app but it is still the same. Anyone any ideas how to solve this ? Regards, Henk

Best Answer

  • Henkda
    Henkda Registered Users Posts: 2
    Apprentice Traveler
    Answer ✓
    Hi Lampard, thanx for your reply! Just before your message arrived I solved the problem ;-). I removed the SD card and reinstalled the app. After that it did start. Reinstalled the SD card and downloaded the maps. After that it all works fine!
    Regards Henk.

Answers

  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Hi there @Henkda

    Welcome to the Community! Can you please follow the steps below and see if this helps?

    Uninstall an app on your Android by following steps:
    • Go to the Settings of the Phone.
    • Go to ‘Applications’ (maybe called different depending on the OS version used).
    • Go to ‘Application Manager’ (maybe called different depending on the OS version used).
    • Find the app in the list you’d like to uninstall and tap on it.
    • Click ‘Force Quit/Force Stop’.
    • In the ‘Storage’ section, tap first ‘Clear Cache’ and then tap ‘Clear Data
    • Here, tap on ‘Uninstall’.
    • Log out of the Playstore.
    • Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp.
    • Open the Playstore login and reinstall the app on the internal memory (Not on SD Card).
    • Once done please close all the apps which are running in the background reboot the phone.
    • Reopen the TomTom app and test.

    Regards, lampard
  • Henkda
    Henkda Registered Users Posts: 2
    Apprentice Traveler
    Answer ✓
    Hi Lampard, thanx for your reply! Just before your message arrived I solved the problem ;-). I removed the SD card and reinstalled the app. After that it did start. Reinstalled the SD card and downloaded the maps. After that it all works fine!
    Regards Henk.
  • vugtvak
    vugtvak Registered Users Posts: 1
    New Traveler
    edited May 2020
    Is there a way to fix this problem without losing the saved data?

    Mod edit: Machine translated from Dutch
  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    HI @vugtvak

    Welcome to the Community! If you're facing the same issue as Henkda then, unfortunately, you need to perform the steps above to remove the map and reinstall the app.

    Regards, lampard
  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    lampard wrote: »
    If you're facing the same issue as Henkda then, unfortunately, you need to perform the steps above to remove the map and reinstall the app.
    If TomTom apps are aimed at non-technical users then a simple and thorough uninstall and clean up function is needed, either from some built-in option or by the use of some separate utility.