my GO610 wifi has lost maps during update
Mavrina
Posts: 7 [Apprentice Seeker]
GO 610 ZE had 4 update to download
when it was 99% a message said ERROR RETRY
after a retry I discovered that 2 of 3 maps were lost
the device was recognized but a strange error was saying
MY_DEVICES_HEADING my_devices_sub_heading
and clicking on the device HEADING sub_title message how_to_text
apparently the navigation with the unique map available is regular
but I miss the other two
when it was 99% a message said ERROR RETRY
after a retry I discovered that 2 of 3 maps were lost
the device was recognized but a strange error was saying
MY_DEVICES_HEADING my_devices_sub_heading
and clicking on the device HEADING sub_title message how_to_text
apparently the navigation with the unique map available is regular
but I miss the other two
0
Best Answers
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DougLap
Posts: 6,913 
SuperuserHi @Mavrina
The suggestion in the video is known as a Soft Reset not a full Factory Reset and is like turning your PC Off /On when you have a problem. It purely tidies up the files on it and does not affect the operating system or maps versions on the device. Whatever happens you will be able to reinstall any maps that you had if necessary.
For future reference it is a good idea to do a Soft Reset after you install any updates just to tidy things up.
Doug5
Moderator
Answers
I see that you have the maps of Germany /Austria / Switzerland installed on your device. Which other update are you looking for?
Could you do a soft reset and check again?
Regards
Vikram
the word RESET scares me .... are tou shure I'm not going to loose the remain map?
The other where the pre-installed ITALY and EUROPE WEST (including Iceland)
Superuser
The suggestion in the video is known as a Soft Reset not a full Factory Reset and is like turning your PC Off /On when you have a problem. It purely tidies up the files on it and does not affect the operating system or maps versions on the device. Whatever happens you will be able to reinstall any maps that you had if necessary.
For future reference it is a good idea to do a Soft Reset after you install any updates just to tidy things up.
Doug
the problem now is that I see many Europe maps and I hope to download the right one ... it included iceland where I have been and would to go back
how is it possible to see the exact name of the maps I owned?
Superusers
@Mavrina
Tap 4Dot (.... Menu) --> Setting --> Maps... Scroll down to see map Info
Or
Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down to see map Info
ATB YFM