my GO610 wifi has lost maps during update

Mavrina

GO 610 ZE had 4 update to download
when it was 99% a message said ERROR RETRY
after a retry I discovered that 2 of 3 maps were lost
the device was recognized but a strange error was saying
MY_DEVICES_HEADING my_devices_sub_heading
and clicking on the device HEADING sub_title message how_to_text

apparently the navigation with the unique map available is regular
but I miss the other two

VikramK

Hi @Mavrina

I see that you have the maps of Germany /Austria / Switzerland installed on your device. Which other update are you looking for?

Could you do a soft reset and check again?



Regards
Vikram

DougLap

Hi @Mavrina

The suggestion in the video is known as a Soft Reset not a full Factory Reset and is like turning your PC Off /On when you have a problem. It purely tidies up the files on it and does not affect the operating system or maps versions on the device. Whatever happens you will be able to reinstall any maps that you had if necessary.

For future reference it is a good idea to do a Soft Reset after you install any updates just to tidy things up.

Doug

YamFazMan

Hi
@Mavrina

Tap 4Dot (.... Menu) --> Setting --> Maps... Scroll down to see map Info
Or
Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down to see map Info

ATB YFM

Mavrina

these are the two screen

VikramK

Hi @Mavrina

I see that you have the maps of Germany /Austria / Switzerland installed on your device. Which other update are you looking for?

Could you do a soft reset and check again?



Regards
Vikram

Mavrina

thanks
the word RESET scares me .... are tou shure I'm not going to loose the remain map?
The other where the pre-installed ITALY and EUROPE WEST (including Iceland)

DougLap

Hi @Mavrina

The suggestion in the video is known as a Soft Reset not a full Factory Reset and is like turning your PC Off /On when you have a problem. It purely tidies up the files on it and does not affect the operating system or maps versions on the device. Whatever happens you will be able to reinstall any maps that you had if necessary.

For future reference it is a good idea to do a Soft Reset after you install any updates just to tidy things up.

Doug

Mavrina

I applied the soft reset ... it seems now that the device is downloading a map

the problem now is that I see many Europe maps and I hope to download the right one ... it included iceland where I have been and would to go back

how is it possible to see the exact name of the maps I owned?

YamFazMan

Hi
@Mavrina

Tap 4Dot (.... Menu) --> Setting --> Maps... Scroll down to see map Info
Or
Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down to see map Info

ATB YFM