My Go Live 820 will not shut down when power is turned off it has to be manually turned off.

Philfangio
Philfangio Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
The device has worked fine in the past, setting are correct for device to turn off when power is turned off.have tried resetting .It is up to date.

Answers

  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    Hi
    @Philfangio

    Check....
    From the main menu
    Tap (Settings)
    Left Cursor twice for next page
    Tap (Battery Saving)
    Tap Next
    UN-TICK... Device stays on when external power is lost
    Follow on screen prompts to exit....

    ATB YFM
  • Philfangio
    Philfangio Registered Users Posts: 2
    Apprentice Seeker
    The box is unticked but it still won’t shut down
  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    edited March 2020
    Hi
    @Philfangio

    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    ATB YFM
  • TEW
    TEW Registered Users Posts: 1
    New Traveler
    I have the same problem. I blame an update I did yesterday.
    I have ticked and unticked that box.
    I have done a soft/drum roll reset.
    Still it won't switch when I disconnect the power. All I can do is hold down the button on the back to switch it off each time.